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1770 E Red Cliff Dr Reviews
Read reviews from customers who used our services at 1770 E Red Cliff Dr
Total reviews
250
Average Rating
4.1/5
The process to get my extended warranty honored has been frustrating.
Laurie H,
Customer service response - We apologize for the trouble you've faced, Laurie. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1768881095677
Roger G,
THE SERVICEMAN WAS ON TIME AND FIXED PROBLEM QUICKLY HOWEVER HE MUST HAVE TURNED THE FREEZER TEMPERATURE FUP AS THE ICE MAKER IS COMPLETELY FROZEN. WE HAD TO SCHEDULE ANOTHER SERVICE CALL FOR 6/30 AND WE HAVE NO ICE TO USE
Joan J,
Repairman very thorough & explained what he did fie maintenance but was unable to diagnosis residue in tub. He took picture & submitted it for technical support. We have not heard from technical support regarding it. He suggested wait few weeks then follow up, the residue sticks to clothing at times. Please have someone contact us. 8/22 Was on hold 25 minutes then disconnected with technical support today.
Michele B,
Rosa E,
Too long and convoluted. Not the best experience.
caryn S,
Customer service response - Thank you, caryn, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705468104619
This company has rescheduled 3 times in the last month and only give the option to reschedule a minimum of a week out. Horrible scheduling AI programm.
JD M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773100148848
My experience with customer service has been extremely frustrating. They rely heavily on AI systems to communicate with clients, which makes it very difficult to reach a real person by phone. It often feels like you have to constantly follow up just to get basic service, otherwise your requests go unresolved. The system seems very broken, and the lack of human support has made the entire process stressful and inefficient. Based on this experience, I would not recommend purchasing their services.
Reina R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1771808084845
He said it wasn't working right because we weren't using the convection. Then he said he couldn't do anything. And left.
Kim,
Customer service response - We apologize for the trouble you've faced, Kim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764731201918
This AI is horrible. Can’t speak to anyone. EDIT: So the bot, responds to the negative review and gives me it's own number to call again, where you can ONLY chat with the bot, it specifically says it's an AI only response and there is no human to connect with. The bot has rescheduled the 8hr window 3 times, how is anyone supposed to take 3 days off to get a warranty repair.
D R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764556641036
