1770 E Red Cliff Dr Reviews

Repair is not the same thing as working or looking at it. My refrigerator (22 months in service) stopped working on the third of November. When my dishwasher stops working, I expect it to get fixed soon, two weeks would be stretching the idea of "good service" my clothes washer 1 week would certainly be a limit on good service. My range 3 or 4 days. My refrigerator anything over 1 or 2 days fails as good service. Being told 1 week before someone can look at it? Then told the parts will take a couple more weeks? Then when the parts do come in the work doesn't repair the fridge. Call again another week? Really? Only to repeat the cycle. Sears Home Service has failed in every way they could to provide the service I paid for.

This was the second appointment that was closed without the washer being repaired. Still waiting on third appointment

Excellent

Total Failure of Service. Less that 2 year old refrigerator does not cool any more. No error codes, just is not cold. We have been waiting for 10 weeks now to get a service tech to just look at it. Sears has now canceled 4 appointments with no reason given for the cancellation. That is 4 half days off work and I still have not had a tech look at it. Last cancellation was on May 1st and they want to reschedule for May 29th. I would think that ours would be given a bit of priority since it has been broken for so long, but maybe there are those waiting longer, or they just don't care. I don't know why a company would delay this so long. This is a total failure in my book. We may just go buy another but it certainly will not be a Sears brand. We will be telling all our associations not to buy Sears brands. I see this as a death spiral for a company that used to be at the top in quality and service.

Called to set appointment was told a service call price and they needed a credit card when they came told me the price for the repair was going to be more than a new one denied the repair said they would send me a receipt never came but card was charged way more than what was agreed upon still waiting for receipt and refund bad service never again

I had an apt set for thursday the 5th even got a reminder notice. No show at 5.00 i called and was told my apt was for the 13th this is a recall apt stove still not working so not a good experience FAILED

I received three reminder texts about my appointment. Less than 24 hours before my appointment, the company rescheduled for three weeks later.

They aren’t actually open. The building is empty.