754 S State St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tech was great, your service sucks
It took almost 6 weeks to get 3 parts. Not Chritian's fault; it was Sears fault for being totally incompetent. I may drop Assurant for service if they continue to use Sears as the provider. Christian was great, but SEARS SERVICE SUCKS. I will tell everyone who will listen to me to use anyone but Sears. Shame on you. Feel free to contact me for details. I have the entire 6 weeks documented.
Cheryl C, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 23, 2025
Oven Repair
While Robert provided great service, I am not happy with Sears customer service provided. Robert was not sent with enough help for a two person repair (was alone), so I ended up helping. I felt that either two techs should have been sent, or the charge should have been lower for the labor. I have now followed up twice with customer support with no response provided (via phone and email).
Mike, Chicago, IL
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on January 08, 2025
Poor
The technician appeared disinterested during the inspection and indicated he would leave if I did not provide parking. Additionally, when it came time to locate the AC unit, I had to find it myself, as he stated he would leave if I did not. I personally walked around the rooftop to locate the unit, which I found to be extremely unprofessional, especially given that this is a fundamental part of his job responsibilities.
customer, Chicago, IL
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 23, 2024
Never Use This Service, Waste of Money
The experience was horrible. Showed up 2 hours past the window. Was here for 5 min and said it would be more cost effective to buy a new one. Completely waste of time and money. I haven't had worse service in a very long time.
Ray, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on July 26, 2024
No show Twice
First appointment he called saying he was on his way and gave me 30 minute eta. Called multiple times throughout the window when he didn't show and my call was never answered. Rescheduled online. Missed the on my way call by 7 minutes. Immediately called back and numerous more time with no answer. Then I receive an email saying customer not answering phone or doorbell…I don't have a doorbell. I have a digital intercom system as well as a huge sign directing deliveries to drop off at the front desk at the main building around the corner. Only ever got an I'm on my way call never I'm here…On top of that closed out the claim so customer support couldn't help and so had to restart the entire process with my warranty co…No AC in the summer for almost a month now, 2 no shows, and closes the claim…yeah SEARS is garbage and I'm going to tell everyone I can. Thanks for absolutely nothing!
Mckinley J, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 08, 2024
Air condition
It was awful. The experience with Sears was awful. I've been waiting ever since Since May 28 for my air conditioning to be fixed, they kept lying in line in line sending me sending me they're talking to this person talking to that person. It was awful.
Ruthie H, Chicago, IL
Customer service response - Ruthie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 27, 2024
Washing machine repair
1.. washer is still leaking 2. Washer was not cleaned though this was requested at initial service call 3. Parts left behind and not sure what they are 4. Washer not stabilized 5. Tech was fine but I don't feel the job was completed.
Suzanne L, Chicago, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 10, 2024
Repair did not fix issue
Repair did not fix issue
B, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on January 24, 2024
Sears is a ripoff
Juan did great- the diagnostic fee you charged for two separate work orders in one visit is a scam. I will not be returning.
Ben W, Chicago, IL
Customer service response - Dear Ben thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 16, 2023
The problem with the dish washer is not fixed.
The technician is not skilled enough to repair Bosch dish washers, his familiarity with the washing machine is pathetic. He did not fix the defect, made the machine's condition worse.
Antony T, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on October 13, 2023
