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754 S State St Reviews
Read reviews from customers who used our services at 754 S State St
Total reviews
234
Average Rating
4.6/5
Sears scheduling sucks
Sears home repairs is a disastrous service. While the quality of work in the end might be good, (so this is not a criticism of Efrain) Sears or the technicians on several occasions did not turn up as scheduled. Even the texts from Sears suggested it was at my request that appointments were changed but that is not true. Sears scheduling is an extremely poor service with no refund for failure to meet their scheduling commitments. I would never use Sears again
Brendan M,
Chicago, ILCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1749590710723
Tech was great, your service sucks
It took almost 6 weeks to get 3 parts. Not Chritian's fault; it was Sears fault for being totally incompetent. I may drop Assurant for service if they continue to use Sears as the provider. Christian was great, but SEARS SERVICE SUCKS. I will tell everyone who will listen to me to use anyone but Sears. Shame on you. Feel free to contact me for details. I have the entire 6 weeks documented.
Cheryl C,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737677411893
Oven Repair
While Robert provided great service, I am not happy with Sears customer service provided. Robert was not sent with enough help for a two person repair (was alone), so I ended up helping. I felt that either two techs should have been sent, or the charge should have been lower for the labor. I have now followed up twice with customer support with no response provided (via phone and email).
Mike,
Chicago, ILCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1736375549384
Poor
The technician appeared disinterested during the inspection and indicated he would leave if I did not provide parking. Additionally, when it came time to locate the AC unit, I had to find it myself, as he stated he would leave if I did not. I personally walked around the rooftop to locate the unit, which I found to be extremely unprofessional, especially given that this is a fundamental part of his job responsibilities.
customer,
Chicago, ILCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727128275271
Never Use This Service, Waste of Money
The experience was horrible. Showed up 2 hours past the window. Was here for 5 min and said it would be more cost effective to buy a new one. Completely waste of time and money. I haven't had worse service in a very long time.
Ray,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1722031303602
No show Twice
First appointment he called saying he was on his way and gave me 30 minute eta. Called multiple times throughout the window when he didn't show and my call was never answered. Rescheduled online. Missed the on my way call by 7 minutes. Immediately called back and numerous more time with no answer. Then I receive an email saying customer not answering phone or doorbell…I don't have a doorbell. I have a digital intercom system as well as a huge sign directing deliveries to drop off at the front desk at the main building around the corner. Only ever got an I'm on my way call never I'm here…On top of that closed out the claim so customer support couldn't help and so had to restart the entire process with my warranty co…No AC in the summer for almost a month now, 2 no shows, and closes the claim…yeah SEARS is garbage and I'm going to tell everyone I can. Thanks for absolutely nothing!
Mckinley J,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720471855540
Air condition
It was awful. The experience with Sears was awful. I've been waiting ever since Since May 28 for my air conditioning to be fixed, they kept lying in line in line sending me sending me they're talking to this person talking to that person. It was awful.
Ruthie H,
Chicago, ILCustomer service response - Ruthie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1719524204092
Washing machine repair
1.. washer is still leaking 2. Washer was not cleaned though this was requested at initial service call 3. Parts left behind and not sure what they are 4. Washer not stabilized 5. Tech was fine but I don't feel the job was completed.
Suzanne L,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707594686345
Repair did not fix issue
Repair did not fix issue
B,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1706135275169
Sears is a ripoff
Juan did great- the diagnostic fee you charged for two separate work orders in one visit is a scam. I will not be returning.
Ben W,
Chicago, ILCustomer service response - Dear Ben thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492540645