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754 S State St Reviews
Read reviews from customers who used our services at 754 S State St
Total reviews
229
Average Rating
4.5/5
No show Twice
First appointment he called saying he was on his way and gave me 30 minute eta. Called multiple times throughout the window when he didn't show and my call was never answered. Rescheduled online. Missed the on my way call by 7 minutes. Immediately called back and numerous more time with no answer. Then I receive an email saying customer not answering phone or doorbell…I don't have a doorbell. I have a digital intercom system as well as a huge sign directing deliveries to drop off at the front desk at the main building around the corner. Only ever got an I'm on my way call never I'm here…On top of that closed out the claim so customer support couldn't help and so had to restart the entire process with my warranty co…No AC in the summer for almost a month now, 2 no shows, and closes the claim…yeah SEARS is garbage and I'm going to tell everyone I can. Thanks for absolutely nothing!
Mckinley J,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720471855540
Air condition
It was awful. The experience with Sears was awful. I've been waiting ever since Since May 28 for my air conditioning to be fixed, they kept lying in line in line sending me sending me they're talking to this person talking to that person. It was awful.
Ruthie H,
Chicago, ILCustomer service response - Ruthie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1719524204092
Washing machine repair
1.. washer is still leaking 2. Washer was not cleaned though this was requested at initial service call 3. Parts left behind and not sure what they are 4. Washer not stabilized 5. Tech was fine but I don't feel the job was completed.
Suzanne L,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707594686345
Repair did not fix issue
Repair did not fix issue
B,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1706135275169
Sears is a ripoff
Juan did great- the diagnostic fee you charged for two separate work orders in one visit is a scam. I will not be returning.
Ben W,
Chicago, ILCustomer service response - Dear Ben thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492540645
The problem with the dish washer is not fixed.
The technician is not skilled enough to repair Bosch dish washers, his familiarity with the washing machine is pathetic. He did not fix the defect, made the machine's condition worse.
Antony T,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697232802561
Bad service
Not good , still the dishwasher on heavy wash is not working. The technician did not have the insurance with him so he could not fix anything just said everything is ok.
Elsovan N,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693958142936
Not his fault…
Second time Sears scheduled a technician to come to my house, without the necessary (pre-communicated) equipment. Technician was pleasant and professional but his company caused me extra lost days in a hot house…TWICE.
David P,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692740768900
Still not repaired.
The refrigerator still does not work. How do I get you to come back and fix it?
William I,
Bountiful, UTCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691180929604