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754 S State St Reviews
Read reviews from customers who used our services at 754 S State St
Total reviews
234
Average Rating
4.6/5
Technician fixed what the prior tech broke
This cost me $100 to have someone come back to fix what the last guy messed up.
Michael B,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1764034448314
Refrigerators
Everyone was very helpful, and very professional.
Evelyn D,
Chicago, ILCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1721771299575
Lacking Knowledge
I requested to get my washer fixed, Javier V came to look and mentioned that some parts needed to be ordered. Patrick came two weeks later and said oops, we need more parts; it might not be worth getting this fixed, buy a new one, Javier should have mentioned that it could have saved us the inconvenience of 2 weeks and unnecessary ordering of parts by Sears (i did not pay for parts but than too it was a waste of time and money for Sears). This ratings is for service provided by Javier V. Patrick was Knowledgable to know what was needed.
Amit,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1699128522716
My dishwasher is still leaking water
Olusegun worked very hard both times that he has been here to repair my dishwasher. He assured me that the problem of water leaking our of the sides of the dishwasher during the cycle was taken care of. Last night I washed a load of dishes. Just to be safe, I placed a baking pan under each corner of the dishwasher in case any water did leak out. I am relieved that I did that since water leaked out both sides of the dishwasher with about one cup leaking. I need to protect our wood floor. I don't know what to do now. Olusegun is the second Sears repairman to be in my home in the last month who has put in new parts, but still has not corrected the problem.
Luann G,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693345330214
Need documentation to AHS to replace Microwave
Tech came out and determined that Microwave is unrepairable. The documentation needs to be sent to AHS, American Home Shield Home Warranty Company so that they can replace the Microwave. We are still waiting on that. Instead, you guys rescheduled the appointment to today again - that is not what is required. Poor Follow-thru from the tech appointment or internal Sears Home Services process is broken
Sri N,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1772171241738
Horrible
You took a month to come back to repair my microwave.
Dione D,
Chicago, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765492651372
Did not fix my oven.
He entered my house saying "I've never worked on one of these before". My oven still does not work. Incredibly disappointing.
Sam D,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1762478103673
Norman - Customer
My family has been good customers of Sears & Roebucks for several decades. Our first Sears boilers was installed in 1977 and lasted till 2014. It still worked, but replaced parts were no longer available. This boiler was installed 2014, previous techs did a quality job with the maintenance. However, since Sears has chosen to use AI it is almost impossible to speak to a human being.. Today's tech unclear/confused about today's work order. The one star is for Sears overall lack of coordination and communication to problem solve.
Norman C,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1761611167786
Dryer
He was knowledgeable and polite. This appointment was scheduled, cancelled and rescheduled 7 times since July 15.
Michael B,
Chicago, ILCustomer service response - Hi, Michael , we would like to provide you with some assistance regarding the {{insert appliance issue}} issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1754093067527
Unacceptable
The technician did not attempt to contact us 3x and closed the ticket with inaccurate information, stating that we declined repair. This is completely not factual and we have been trying to schedule repair and have been staying at home to be available for the technician only to have this technician cancel the ticket three times at this point. Do not send this technician again.
James M,
Chicago, ILCustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1752010315892