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754 S State St Reviews
Read reviews from customers who used our services at 754 S State St
Total reviews
229
Average Rating
4.5/5
Horrible
You took a month to come back to repair my microwave.
Dione D,
Chicago, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765492651372
Did not fix my oven.
He entered my house saying "I've never worked on one of these before". My oven still does not work. Incredibly disappointing.
Sam D,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1762478103673
Norman - Customer
My family has been good customers of Sears & Roebucks for several decades. Our first Sears boilers was installed in 1977 and lasted till 2014. It still worked, but replaced parts were no longer available. This boiler was installed 2014, previous techs did a quality job with the maintenance. However, since Sears has chosen to use AI it is almost impossible to speak to a human being.. Today's tech unclear/confused about today's work order. The one star is for Sears overall lack of coordination and communication to problem solve.
Norman C,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1761611167786
Dryer
He was knowledgeable and polite. This appointment was scheduled, cancelled and rescheduled 7 times since July 15.
Michael B,
Chicago, ILCustomer service response - Hi, Michael , we would like to provide you with some assistance regarding the {{insert appliance issue}} issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1754093067527
Unacceptable
The technician did not attempt to contact us 3x and closed the ticket with inaccurate information, stating that we declined repair. This is completely not factual and we have been trying to schedule repair and have been staying at home to be available for the technician only to have this technician cancel the ticket three times at this point. Do not send this technician again.
James M,
Chicago, ILCustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1752010315892
Sears scheduling sucks
Sears home repairs is a disastrous service. While the quality of work in the end might be good, (so this is not a criticism of Efrain) Sears or the technicians on several occasions did not turn up as scheduled. Even the texts from Sears suggested it was at my request that appointments were changed but that is not true. Sears scheduling is an extremely poor service with no refund for failure to meet their scheduling commitments. I would never use Sears again
Brendan M,
Chicago, ILCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1749590710723
Tech was great, your service sucks
It took almost 6 weeks to get 3 parts. Not Chritian's fault; it was Sears fault for being totally incompetent. I may drop Assurant for service if they continue to use Sears as the provider. Christian was great, but SEARS SERVICE SUCKS. I will tell everyone who will listen to me to use anyone but Sears. Shame on you. Feel free to contact me for details. I have the entire 6 weeks documented.
Cheryl C,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737677411893
Oven Repair
While Robert provided great service, I am not happy with Sears customer service provided. Robert was not sent with enough help for a two person repair (was alone), so I ended up helping. I felt that either two techs should have been sent, or the charge should have been lower for the labor. I have now followed up twice with customer support with no response provided (via phone and email).
Mike,
Chicago, ILCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1736375549384
Poor
The technician appeared disinterested during the inspection and indicated he would leave if I did not provide parking. Additionally, when it came time to locate the AC unit, I had to find it myself, as he stated he would leave if I did not. I personally walked around the rooftop to locate the unit, which I found to be extremely unprofessional, especially given that this is a fundamental part of his job responsibilities.
customer,
Chicago, ILCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727128275271
Never Use This Service, Waste of Money
The experience was horrible. Showed up 2 hours past the window. Was here for 5 min and said it would be more cost effective to buy a new one. Completely waste of time and money. I haven't had worse service in a very long time.
Ray,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1722031303602