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754 S State St Reviews
Read reviews from customers who used our services at 754 S State St
Total reviews
234
Average Rating
4.6/5
check the refrigerator.
Efrain did a great job check under the refrigerator about my complaint of water coming for under the bottom. He checked to make the temperature was right. He also checked the back to make sure there were no problems. He made sure the door were closing proper.
Geraldine K,
Chicago, ILFriendly technician but...
Orla was very friendly and nice but I am a bit disappointed by how Sears schedules appointments and hoping they improve their system in the near future. I was originally told that the technician will arrive around 7:38am to 8:30am. He did not arrive until around 11:40am. Today, I have another Sears appt with an 8-12 window and it's now almost 1pm, still no technician and the status online says it's now going to be around 2:30-3:15pm. Sigh.
Marie P,
Chicago, ILOwner
He is knowledgeable enough. I hope that water will stops dripping out of the fridge from the ice-maker.
Sylvestser I,
Chicago, ILRefrigerator technician
Very thorough and informative. Called before arrival gave his expect time of his arrival.
Linda Harris,
Chicago, ILFinally someone who was able to fix my washer!
3 months -- that's right -- 3 months of Sears repair people making one error after another. Today's repairman looks like he got it right We'll see, but I'm hopeful.
Terri S,
Chicago, ILMaintenance
Service technicians were very professional. It great to have a woman technician as well. But I did notice that your maintenance has changed nothing was done to my stove . It was looked at so I guess everything must have been working . Broken oven light bulb was removed , oven was turned on igniter was check. I was given anything in writing , just a verbal results ,it be a good idea to get written assessment
Sandra West,
Chicago, ILVERY PROFESSIONAL
THIS YOUNG MAN HAS A LEADERSHIP ABILITY TO GET THINGS DONE. HE IS EXTREMELY KNOWLEDGEABLE ABOUT THE PRODUCT THAT HE WAS CALLED ON (MY REFRIGERATOR). HE TOOK HIS TIME TO EXPLAIN EVERYTHING ABOUT MY REFRIGERATOR THAT I NEVER KNEW AND I HAVE HAD THIS REFRIGERATOR FOR FOUR (4) REFRIGERATOR ALL I KNEW WAS TO OPEN IT AND CLOSE IT…..THE REFRIDGERATOR THAT IS….NOW I KNOW A LOT MORE ABOUT THE MY REFRIGERATOR THAT I PURCHASED 4 YEARS AGO. HE'S THE BEST!!!! THAT I'VE SEEN IN A LONG TIME….🎉🎉🎉🎉MANY BLESSING TO YOU AND YOUR FUTURE MR. ROBERTO, I'LL NEVER FORGET YOU NOR YOUR PARTNER. GOD BLESSINGS. 👍🏾👍🏽👍🏽👍🏽👍🏽👍🏽🙌🏾
Sanchez O,
Chicago, ILService window very inaccurate.
Horace was very nice and pleasant to interact with. My frustration was with the Sears system and confirming the appointment. The, what I assume, autobot asked for me to confirm the appointment the day before which I did. It stated the service window would be from 8am - Noon. I made sure to adjust my schedule to be available, however, the window of 8am - Noon came and went. Horace didn't make it to our place until after 4pm. I didn't receive any notifications regarding delays. And there wasn't even a number to call to ask and confirm if the appointment had been canceled or not. Sears needs to fine tune their "day of" communications.
Carl S,
Chicago, ILNot completely satisfied
Overall it was an okay experience . Sade was pleasant . The only issue I have is she could not move the machine to clean and inspect the back of the machine . Due to that I don't feel like the machine was fully serviced . There should be technician's who are able to fully do the job .
Paul M,
Chicago, ILConfusing
A little time for a big price. Don't know if I'll call again.
ABC,
Chicago, IL