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1025 North Texas Blvd Ste 9 Reviews
Read reviews from customers who used our services at 1025 North Texas Blvd Ste 9
Total reviews
210
Average Rating
4.6/5
The technician was very knowledgeable and very courteous.
Jesus M,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that our technician was knowledgeable and courteous during your service appointment.
Sears Home Services on 1707190607707
Tech came didn't fine anything wrong. I put my regular of clothes to wash and the machine did not spin all the water out tried it 3 Times to drain and spin and nothing happen took all my clothes out wet then reset it empty and it spinned and drained completely don't understand why or what is wrong with it.
Maria A,
Customer service response - Thank you for your feedback, Maria. We apologize for the inconvenience with your washing machine and recommend contacting us directly so we can assist you further.
Sears Home Services on 1765937986046
Fair
Fabiola C,
Customer service response - Thank you for your feedback, Fabiola! We appreciate your input and hope to provide an even better experience next time.
Sears Home Services on 1757654479270
Joe C,
Customer service response - Thank you for the 4-star rating, Joe! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1749779280392
The appointment ended up a few hours later, but excellent service on washing machine, 👌
Pete M,
Customer service response - Thank you for your feedback, Pete! We're glad to hear you received excellent service despite the delay.
Sears Home Services on 1746768019404
Very friendly technician, quick and efficient job
Andrea S,
Customer service response - Thank you for recognizing our technician's friendliness and efficiency. We're glad to have met your expectations!
Sears Home Services on 1721105368484
Its was quick easy
Lupe G,
The technician was great, but Sears has an expectation for customers to have an 8-hour window of availability while waiting for a tech to arrive. This is unrealistic for professionals who work and have limited time off available for attending to repairs or errands during the workday. Also, the original appointment was rescheduled but I received an email stating that the reschedule could not be accommodated so the original appointment would be kept. Nobody ever showed on that day and I lost a full day's work leave waiting on someone only to be contacted on the day I had rescheduled in the first place and informed that a tech was on the way that day instead. A complete breakdown of communication, poor use of auto-scheduling features, and piss poor customer service. Luckily the tech was knowledgeable and thorough otherwise this would be a 1-star review.
Eldon L,
Customer service response - We apologize for the trouble you've faced, Eldon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775776820154
Technician showed up on time. Was very nice and informing. Completed the job. AC was working and then it wasn't. AC went out about 3 hours after he left. Called Sears to do a recall, and all I got was an AI operator, which did not help. Put in a recall and have not heard back.
Hosscat,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1752808505348
I am very disappointed with the time it took Sears to repair my washer. 1 part took over a month to come in. I don't know if they forgot to order. After contacting the home insurance carrier serveral times they got in contact with Sears service department and finally I was notified the part was ordered . The part finally came in last week. After that I was notified that the washer would be serviced on July 2.
richard C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751503766294
