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6001 W Waco Dr Reviews
Read reviews from customers who used our services at 6001 W Waco Dr
Total reviews
415
Average Rating
4.6/5
Etta J,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1753926334894
Why did it take four weeks for the part to be ordered and arrive at our house.
Don S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1753320776559
I liked the service man he was wonderful .but I didn't like the time they rescheduled me.. they said it was on one day and then midday of that day while I'm waiting for them to come I get a text from the AI text stating that he isn't going to be able to make it out and I had to reschedule but other than that the service people were great
Penny O,
Customer service response - Thank you for your feedback, Penny! We're glad you were pleased with the service, but sorry for the inconvenience with the rescheduling.
Sears Home Services on 1744761069020
Luis was a nice and professional service technician. However, he did not fix the problem. Leaving me without a refrigerator for more than 4 days. This is very frustrating especially since he was here less than an hour and it cost me almost $200 for absolutely no results.
Amy R,
Customer service response - We apologize for the inconvenience and understand your frustration with your refrigerator not being fixed despite the visit from Luis. Thank you for bringing this to our attention, and we will address this issue promptly.
Sears Home Services on 1718338437425
J T,
Customer service response - Thank you for the 4-star rating, J! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1716883386383
My serviceman was very courteous and worked hard. He seemed to work hard and determined a solution to my problem. This entailed paying for the inspection, and then giving me an idea how much a new machine would be. He prepared an estimate for the repair of the existing machine that I did nor authorize. Please ignore this estimate. Regards Richard Greff
Richard G,
Customer service response - We apologize for any confusion regarding the estimate, Richard. Thank you for your feedback, and we're glad your serviceman was courteous and worked hard.
Sears Home Services on 1779150926062
The tech is awesome. But the AI scheduling is ridiculous! Even after finally getting to speak to a representative (term used loosely), I had problems with scheduling. They don't listen!!! I was rescheduled 5 times. I have to take off of work and they can't narrow down the window - between 7am and 6 pm is all I could get. I had the replacement part shipped to my house almost 2 months before the service tech came back due to AI or other artificial stupidity! The tech gets five stars, but the service (that is out of his control) would get a negative rating.
Matthew P,
Customer service response - We apologize for the scheduling issues, Matthew. We're glad to hear the tech was awesome, and we appreciate your feedback to help us improve our scheduling process.
Sears Home Services on 1753056934796
David H,
Customer service response - Thanks for the rating, David! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1742956345413
Did not have a good experience. The technician was able to get my freezer drawer open, but could not assess the issue unless I purchased the labor cost. I declined to do this because the cost was too much. I could probably purchase a brand new refrigerator.
Yvonne,
My technician himself was good, but trying to get someone out here was horrible. I was cancelled on 4 times. And the appointment time span is from 7am-5pm which means I had to take off of work each time. Took almost a month to fix my broken fridge.
Beth H,
Customer service response - We apologize for the trouble you've faced, Beth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746688926938
