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802-552-4364
6001 W Waco Dr Reviews
Read reviews from customers who used our services at 6001 W Waco Dr
Total reviews
392
Average Rating
4.6/5
Horrible! The technician never ordered my parts once he looked at my microwave last week. He blamed my warranty company for not answering even though they answer my phone calls within 2 minutes every time. So parts were never ordered and we have a party in 4 days . To top it all off, he hung up on me and wouldn’t answer his phone. He would only text! Horrible customer service. Who hangs up on the customer! He needs to be sent to customer service training..
emma D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765418086934
AI system only SUCKS
Steven G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764130027564
Miki C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763599225926
This was the third visit for the same issue. The PREVIOUS serviceman before this one said we needed door hinge/brackets and added that if the parts did not fix the problem we would be refunded the price of the parts. After they did not fix the problem, I told this new tech what the previous tech told us. The new tech's reply was, "you mean you want me to take off the hinges I just put on?" Not the correct reply. I told him "fine - just leave it." I will just eat the cost of the parts. The new tech may know his stuff, but the entire "Sears" experience was less than an ideal experience.
Tom R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761532856813
Parts were received, tech returned to install the 5 rollers and idle arm. After about a week, it began to sound the same way, extremely loud. I made another appointment. New technician came out and said that the parts were not replaced Photos show that the pulleys had not been replaced. So where are the pulleys that were supposed to replaced? And why is this tech (Shannon) allowed to continue to work for Sears. Where are the new parts?
Steve F,
Customer service response - We apologize for the trouble you've faced, Steve. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760576052922
Cannot believe I had to pay $353 for labor for a 10 minute replacement part, will never use you again and the part was $123
Sherry Y,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1760061014298
Service Technician was great.The time it took to actually repaired the washer was very frustrating.Was told it would be the next Friday then turned into the next Wednesday then was told it would Saturday.Then Saturday that was canceled by company.Then finally Wednesday the 17th of September it was completed.Price was was also very high.I understand a service charge.But parts charge and actual labor was to much.
Barry R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1758161303576
Still have no ice. Got new icemaker in March of 2025. Your tech did nothing to fix problem!
Joe W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758161303562
April M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1757298692545
Technician provided home warranty company blurry photos and a vague explanation after first visit. Next day technician came and went without talking to homeowner, and then closed the service order without repairing or justifying replacement of a/c system. Technician nonresponsive to texts and voicemail. Sears dodged responsibility and kept my money.
Michael F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755215330348
