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6001 W Waco Dr Reviews
Read reviews from customers who used our services at 6001 W Waco Dr
Total reviews
392
Average Rating
4.6/5
Job was canceled before he arrived waited all day Do not know why he did not come still waiting with leaking dishwasher.
Linda C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721691566341
Repair man did a great job, very kind and hard-working. But two separate times this company canceled the appointment without me even knowing about it. I had to take two days off of work because they give you an 8 AM to 5 PM window for when they will arrive. Sears can do better. #1 Sears, you have a lot of work so there's no reason to run so shorthanded and run your repair men ragged. 6 to 8 jobs a day is ridiculous for each man to have to take care of. #2 for service calls don't have a call center overseas where the person has such a heavy accent that your customers can't even understand what they're saying. Do better!
Bob H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720150244583
He came he took money and left. He did not do a damn thing to fix the problem and said by
Kenneth G,
Customer service response - Thank you for taking the time to bring this to our attention, Kenneth. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1719548281971
After two visits by the tech, my AC is still not fixed. I was told by the tech that the thermostat was bad, but he didn’t think the plan covered a thermostat. I called Sears, and my plan does cover the thermostat. They proposed another appointment 12 days away, which would make roughly 3 weeks with my AC not working in 90-100 degree heat. At this point, the plan does not appear to be worth the monthly cost.
David P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474213506
Sears Home Services is a fraudulent scam. I’d give it zero stars if I could. No service company should keep people on hold for hours and transfer them back to the original phone tree after a certain hold time to start all over again. I wasted 10+ hours of my life and still couldn’t get the service needed. After sending them a letter and turning it over to my bank as fraudulent, I get to wait 90 days to get my money back. Still waiting.
Deanna L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719193927407
Never showed up.
Arlynda M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638583645
There’s No Sears anymore here
Shawon N,
We don't have one in Waco, TX.
Jack A,
Customer service response - Thank you for taking the time to bring this to our attention, Jack. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711427939438
Horrible, horrible service. 30 minutes after he left the heater did not work. I called the service department and they did not help me at all. They hung up on me. He noted that it was a 3M product. When I called 3M they said they do not have that serial number and it was not their product. I’m insisting on getting the $226 back as a refund
Ruth S,
Customer service response - Thank you for taking the time to bring this to our attention, Ruth. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705566912838
Took entirely too long to get a replacement part especially when a new part was available within two days from Whirlpool.
KEITH R,
