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10000 Emmett F Lowry Expy Reviews
Read reviews from customers who used our services at 10000 Emmett F Lowry Expy
Total reviews
341
Average Rating
4.6/5
Didn't fix washer
The washer does not complete the wash cycle. Personally do not feel he knows what he is doing Do not want him ever to repair again in my home.
Fred M,
Galveston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698451336382
Poor attitude
No empathy didn't care I had no refrigerator for 5 weeks. Did not go the extra mile and would not let me express my concerns to supervisor
Patricia M,
Galveston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697845751694
Didn't answer Questions
I asked him at least 2 times a question and he never acknowledged me did not explain what he did, just all done boss. If that was the whole problem, why did you not try to clean it up so it wouldn't hang up, it's a dumb device mostly mechanical. Then after leaving me no way to contact a human on day 45 you make me be available all day to just cancel at 2pm. People who work would have hah to give up 2 days, you don't care and I make sure every one I know is informed
Mark Ferguson,
Angleton, TXCustomer service response - Dear Mark thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850573306
0 stars
He did nothing. He unlocked the ice maker screen and said that is probably what kept the fridge from working. It was not. Still doesn't work.
David P,
Lake Jackson, TXCustomer service response - Hi David, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694727635167
A no show!!!
This technician, David F, has never successfully fixed an appliance at my house! First our dryer and many visits and parts ordered — it took another technician visit to successfully diagnose a bad thermostat and fix it with a part from his truck! This time, after four visits and many parts, my washer is still not fixed! To say it is "functional" when some of its wash functions do not work is not what I call repaired. I do not ever want him servicing appliances at my house ever again. I suppose it was a blessing he no-showed us. That he was routed here despite my specifically requesting from the Service appointment rep that he NOT be sent here is another issue!
Robert M,
Galveston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693086521262
A no show!!!
This technician, David F, has never successfully fixed an appliance at my house! First our dryer and many visits and parts ordered — it took another technician visit to successfully diagnose a bad thermostat and fix it with a part from his truck! This time, after four visits and many parts, my washer is still not fixed! To say it is "functional" when some of its wash functions do not work is not what I call repaired. I do not ever want him servicing appliances at my house ever again. I suppose it was a blessing he no-showed us. That he was routed here despite my specifically requesting from the Service appointment rep that he NOT be sent here is another issue!
Robert M,
Galveston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693086521262
Poor service
This washer repair has been the most exasperating experience! This technician has been here 3 times (6/5, 7/8 and 8/23) and another tech once (8/11), and my washer STILL does not work correctly. And this tech told me I should live with it, since my washer can wash. It can wash on basic cycles, but I cannot add wash time to any cycle other than Normal. Page 14 of the washer manual clearly shows multiple cycles that can have time added for Soil Level! So, I bought a Cadillac of a washer, and now I have a lower-end Ford!
Kathy L. Matteson (Mrs. Robert Matteson),
Galveston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692831515060
REFUND OWED
When I scheduled, it said diagnostic fee would be waived if I moved forward with repair. He advised there were no error codes, and he was also able to make it drain. The diagnostic fee wasn't waived, and I need it refunded. Something was wrong as it didn't drain the previous time I used it. The dishes aren't drying in some areas of the dishwasher. So, he tried a couple of things and said nothing was wrong. This Whirlpool DW has about 4 1/2 years of use on it, a couple of times a week. I will never buy this brand again or use Sears home services.
Debbie,
Texas City, TXCustomer service response - Hi Debbie, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692656242530
AC check, Not cooling
This is probably my 4th or 5th time I have used my of home warranty service to fix my AC unit and honestly I am not convinced that you technician from yesterday wanted to go the extra mile to service and fix the problem. He gave me a list problems that he thought was the issue but my unit was still had a condensation problem and he attributed this to the AC unit being installed improperly from the start and that my drain line was incorrect. I called AirFlo and once again they saved the day and fixed the problem and did a lot more work than wade in about the same amount of time.
Alan M,
Hitchcock, TXCustomer service response - Alan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691787289738
Didn't show up
Had the appt for a week and half and they cancel last Minute.
X C,
Galveston, TXCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691252113883