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10000 Emmett F Lowry Expy Reviews
Read reviews from customers who used our services at 10000 Emmett F Lowry Expy
Total reviews
341
Average Rating
4.6/5
No repair, no improvement
Your incompetent service man did not repair my unit. The oven still does not work.
Christian V,
Dickinson, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759182807221
Unacceptable Insurance practices
Very dissatisfied with my experience. I have for MONTHS been trying to get my air unit worked on using CcMCINCH Home insurance I purchased through Sam's. In April I paid the $120 service fee but unfortunately we could never agree upon a date for MHI to send someone out to repair or replace my air conditioner unit which is what I was told would happen when I brought the insurance. So I found someone else air to start work on my unit and they replaced my outside condenser. Then I thought why could I continue to pay for a home service that is not working on my problem so I called them again to come out and analyze my problem and to repair or replace my unit. This time they sent Sears (it took two weeks) out to repair or replace my unit and but the repair stated my unit was to old and that since I replaced the condenser outside they would not repair or replace my system. I STILL had the original condenser in my garage for him to see but he said that it haf to be attached to my home when he git here. I believe that MHI never intended to repair or REPLACE my unit but uses that statement to get customers to buy their insurance.
Julie S,
Texas City, TXCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1750887187105
LG Fridge Ice Maker
The service tech was fine. The process to have the repair completed was horrible. I had to call both Sears and the Home Warranty company 7 times each, sit at home waiting for service tech multiple days. When no one would show up I called and was told the part was on order when in fact I told them every time the part is sitting on my counter. This all started on June 5, today June 17 they finally completed the repair.
Tonyau S,
Hitchcock, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750283639717
Range
Bought my range 1 month ago brand new. This man saw 1 roach and said my warranty wouldnt cover the non working oven because of that. Ive had a frdge, microwave, dishwasher, coffee pot and deep freezer for years and they still work very well. Never buying GE again and i will be contacting my lawyer.
Linda G,
Brazoria, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747777245753
Technician
Was not happy with the service complaining about doing his job..
Jesusa A,
Galveston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1738795851867
Fridge repair
A real nightmare dealing with Sears on repair of refrigerator. Wrong compressor sent. Confirmed appointment was missed. Phone contact # on websites wouldn't work. It was next to impossible to actually speak with a real person. There were three reschedules. Each one required at least another week to get tech back. I have a long history of dealing with Sears sales and service. Never again. Service Techs , however were competent.
Ken M,
Galveston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726622405044
Not interested in helping
I don't know if this was because it was a home warranty call, but the tech only seemed interested in charging us, covering himself via forms we had to sign, and not actually trying to help or solve the problem. The home warranty company noticed this too, because they set up a second opinion for the next day.
Daniel D,
Richwood, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1721856895470
Rating but no one showed up
I had a large window for repair guy to show up 7am-6pm I've been home all day and now I get a text to rate my technician. Well I will no one showed up or even called. Seems like a bad service to me.
Elizabeth G,
Richwood, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1720561314591
Took way too long to complete the repairs
Emilio was good. The problem was the service provided. It took over 8 days to have a technician arrive to investigate the problem. The technician (not Emilio) did a cursory diagnosis determined the motor was bad, ordered the motor with a 1 week delivery (motor was available many places online with a 2 day or less delivery for the same price). Motor arrived and another 3 days to get technician back onsite, removed the motor and found other parts needed ordered again with 1 week delivery. The motor should have been removed on the first visit (had to be removed anyway) and it would have saved 10 days in completing the service. Waited another 4 days to get technician back onsite to complete the repairs. Taking 3 days off work waiting for the technician and 30 days without a washer is unacceptable for service that should have taken less than a week is not acceptable. There is no sense of urgency. I will never use Sears Home Service again and will not recommend it to anyone.
Philip K,
Jamaica Beach, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707784998263
Very polite very professional but completely misdiagnosed th
Very annoyed because I paid over $100 for a service to diagnose the problem with my dishwasher. The tech however very nice did not diagnose the problem. And had a proceeded with the quote to change out the controller I would have paid over $600 and still had a broken dishwasher. There was no apologies from Sears.
Eva S,
Galveston, TXCustomer service response - Dear Eva thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699047092398