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10000 Emmett F Lowry Expy Reviews
Read reviews from customers who used our services at 10000 Emmett F Lowry Expy
Total reviews
341
Average Rating
4.6/5
3
He was thorough and efficient. I didn't appreciate his solution to my problem
Sherri,
Galveston, TXDeceived
Not very friendly can improve on his people's skills.. Very deceptive about the repair being covered, bogus Reason
Jeannette G,
Brazoria, TXCould not duplicate problem
Our gas oven has had a recurring problem for several years, but it's one that can't be duplicated so the repairman couldn't help us. I have multiple videos on my phone that show the large flames from the burner and on which you can hear the loud roar, but he did not seem interested or able to make a determination from the videos. I am concerned about a fire hazard, but he had no suggestions for us. Our extended warranty expires 12/17/24 so I guess I'm going to have to pursue this with Sears with the videos as evidence.
Cynthia H,
Angleton, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1733265534683
Owner
Not good at all, refused to work on split unit
Danny R,
Galveston, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1728597429936
.
The problem with my washer was not repaired. Emilio did try, but was not able to figure out what exactly to do to. I sorta understand because I have been trying for several days. Thanks to him for the work he did. Today we bought a new washer! So we should be good for another 10 years.
Michael E,
La Marque, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723671827975
Range
The service person was very nice & polite but left the burners leaking gas. I can't get in contact with anyone in Sears. I had to call Gas company to detect the leak
America B,
Texas City, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697915290302
Dishwasher fails to drain
After the technician finished, my tenant ran the dishwasher and the same problem occurred, it failed to drain. I am requesting a follow-up service. Please get in touch with me at your earliest convenience.
Adan R,
Angleton, TXCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1696627930726
Not fixed
Technician did not fix the problem, was argumentative, told me to fix it
Matthew C,
Santa Fe, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779485735232
3 MONTHS AND REFRIGERATOR IS STILL NOT FIXED
I am beyond frustrated and completely fed up. Eduardo and Sears Home Services have been to my house six or seven times in just the past three months, and my refrigerator is STILL broken! Every visit ends with some excuse — "waiting on a part," "we'll come back next week," or "it should work now" — but nothing ever changes. I've wasted so much time taking days off work, rearranging my schedule, and hoping this time it would finally be fixed. It's honestly unbelievable how a company this big can't repair a simple appliance after so many visits. The customer service is awful, communication is terrible, and no one seems to care that I've been without a working fridge for months. This whole experience has been a nightmare. Do not use Sears Home Services — they'll waste your time and leave you with the same broken appliance you started with.
Codygena G,
Lake Jackson, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761341917924
Technician is a no show
The technician did not come. I did not sign the invoice, somebody faked a signature that doesn't look like mine at all. No repair has been performed to this point, but I received a part
Christian V,
Dickinson, TXCustomer service response - Christian, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1761179656367