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2121 N Main St Reviews
Read reviews from customers who used our services at 2121 N Main St
Total reviews
46
Average Rating
4/5
Tom,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1706004412915
Diagnosed the issue within minutes and had our dryer working in no time.
bhinkie,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that we were able to quickly diagnose and fix the issue with your dryer. We appreciate your business.
Sears Home Services on 1707420266270
When I first contacted for repairs. I let them know I was 86 yrs. old and the window unit was in my bedroom. I was set a appt. for June 5th, then the 15th and then the 20. My tracking link said that you had ordered the parts, even after they were here. No where on the phone line could I leave a message that I had the parts and was desperate to get the unit fixed. Had to go back thru like a first call and asked for a superviser and they said it would take 24 hrs. the operator asked what was wrong and I told them and they came the next day. It just seemed haphazard.
Wendell N,
Customer service response - We deeply apologize for the confusion and delays you experienced; we understand how important it is to have a functioning AC, especially given your circumstances. Thank you for sharing your feedback to help us improve our service.
Sears Home Services on 1718337423317
He did alright work. Found rigged setup fixed that. Found rigged parts fixed that after 450.00 part. Left base off which causes dishwasher to tilt out when u open door.
Stephen C,
Customer service response - We apologize for the oversight with the base, Stephen. We're glad the technician addressed the rigged setup, and we appreciate your feedback to help us improve our service. Please contact us directly to resolve the issue with the dishwasher base.
Sears Home Services on 1754440219606
cesar C,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1754365180145
No way of speaking with customer service. Repair Appointment cancelled no notification. If there is no access to a human contact there is more chance of poor customer service. Once parts were received the tech made the repairs in a short period of time. Getting to the actual repair appointment was very frustrating.
Barb M,
Customer service response - We apologize for the frustration with scheduling and lack of human contact, Barb. We're glad the tech completed the repairs quickly, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1753230213548
Repair guys were nice, but it took 3 trips to get it right. Our house was struck by lightening. We had a repair man come and assess our oven. He was kind, and ordered a part. We were charged a service call. 2nd repair man came and said the part ordered was the wrong one? Said we had a “cut wire”, and ordered a different part. Cut wire?? Last repair man came, finally after almost 3 weeks did the repairs. Of course we were charged more than originally quoted but we had to change necessary parts. Also, the automated notices that let you know when your repair person would arrive were not helpful! Texts came saying they would be at our house between 0300 and 0500 in the morning. 😳 The communication between parts ordered and arrival was always about a week off as well, so the repair person was schedule to come, but the part(s) hadn’t even arrived.
Denice B,
Customer service response - We appreciate your feedback and deeply apologize for the inconvenience and delays you experienced. We are actively working on improving our communication and services to prevent such issues in the future.
Sears Home Services on 1718266134515
lisa R,
Customer service response - lisa, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1721650446131
Poor attention to customer, relaying information regarding the condition of the broken appliance, and not informing the CHW problems to be fix or offering suggests on taking care of problem. He could not take directions to clients residence, understand language differential to understand the client, and to conclude was making suggestions where to buy a new AC instead of Sears.
John H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1757906741438
Too difficult to cancel and return parts. Get rid of (AI) need real people to speak to. I will never use this service again. The only good was technician who helped to cancel and return parts. HE ALSO had trouble doing this. Hopefully, I will receive the refund for the cost of the parts on my credit card!!!!!
David K,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754009054991
