Appointment Lookup
802-552-4364
6909 N Loop 1604 E Reviews
Read reviews from customers who used our services at 6909 N Loop 1604 E
Total reviews
649
Average Rating
4.8/5
Technician
Very professional. Arrived late in the evening, but got the job done and thoroughly explained what was wrong. My only complaint is have the 8-3 window and actual service at 6:30 PM. Window should have been later.
Tami M,
Canyon Lake, TXGreat Experience
Friendly, knowledgeable, and went above and beyond by showing us how to better care for all of our appliances. ⭐️⭐️⭐️⭐️⭐️
Mike G,
Blanco, TXOutstanding
Not only was John nice, he was very knowledgeable and efficient. Knew what he was doing and fixed the problem swiftly.
Mark M,
Fredericksburg, TXOven repair
Allow me to introduce myself, My name is Roger Mendiola. On Thanksgiving day our oven stopped working. I called American Home Shield the next day and requested service. American Homeshield sent Sears Home Services to complete the request. A technician arrived on December 1st, He performed diagnostics on the oven and determined it needed a mother board. Sears ordered the part, it arrived and they scheduled a December 4th appointment. The technician arrived at the WRONG HOUSE, took a picture of the house and did not even call me or text me. All I recieved was a text saying knock, knock sorry we missed you. Then I get another text that a technician will be here December 5th. I am waiting for them, and suddenly I recieve ANOTHER TEXT saying per my request the appointment is now Monday December 8th. I did not authorize a change in schedule. Come to find our Sears initiated the message because out of all of San Antonio there is NO TECHNICIAN in my area. On December 8th Neal arrived and though it took a while, he managed to repair our oven with some planning. Neal was very courteous, informative and very professional. On the other hand, your Ai customer service on the phone is HORRIBLE. Your company is fortunate to have Neal for human interaction.
Roger M,
Lavernia, TXHome owner no
David did an excellent job, very well mannered, replace required parts and then insured everything else was good.
Du H,
Bulverde, TXGreat service
The technician was very knowledgeable and courteous. He made a point to ask exactly what we had been experiencing with our unit to help him diagnose and fix the issue.
Mylissa M,
Spring Branch, TXDionysios repaired Samsung dryer
Prompt ,kind and professional. I will request him in the future. Thank you for the excellent service.
Tiffany K,
Fredericksburg, TXGREAT TECHNICIAN GREAT SERVICE
Jose did an OUTSTANDING job. Professional & Friendly. Explained what he found and how it was repaired!
Hr G,
La Vernia, TXRating 5
Neal was very informative and explain everything that was going on with my washer to my husband. My husband stated that he was very impressed with his knowledge and a very good conversationalist. He rates him 5 stars.
Ernina G,
New Braunfels, TXSears Does It Again!
Great service from a friendly servicemen. Job was completed quickly and without any issues. Could tell he had extensive knowledge and experience.
Donald F,
Fischer, TX