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6909 N Loop 1604 E Reviews
Read reviews from customers who used our services at 6909 N Loop 1604 E
Total reviews
664
Average Rating
4.8/5
Terrible service
He wiped up my floor with my dish towel and ruined it. Who does that? He pulled my dishwasher out from the cabinet and damaged th cabinet where it fits into. He does not know what he is doing and has no regard for personal property.
Susan C,
Fredericksbrg, TXCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1724449092683
Fridge does not work
Repair tech said nothing was wrong and to unplug for 2 days which we did. Fridge plugged back in and still does not get cold
June M,
San Antonio, TXCustomer service response - Dear June thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1717765977687
Sears sucks
Gabriel did an ok job with the repair of my dryer. He scheduled me several days later for my range repair, as a part needed to be ordered. The day of the repair comes and is rescheduled without prior notice. Trying to get a human to answer Sears Repair is impossible unless you state you are opening a new repair request. I was transferred to tech support, scheduling, and customer care departments without a satisfactory resolution to my problem
Keith R,
New Braunfels, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717540485357
Save a trip
Technician was courteous. I was not too thrilled to pay for a service call just to be told that Nothing could be done. When making the appointment the model number was requested along with the problem. The model number was submitted as well as the statement that the touch pad was not working. I could have been told at that time that the touch pad is no longer available.
J H,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1707340238541
Gabriel Review
Gabriel didn't solve the problem and did not return to finish the job. He reviewed the dryer and vent, found that I had the energy setting on that probably caused the wet clothes at the end of a cycle,. He left while a drying cycle was going and said he would call to see how the dryer performed. He did call and I told him the dryer was still giving an air flow error!! He said he would stop by to switch the washer and dryer so the vent tube could remain unbent to improve airflow. He never showed up and didn't answer my texts. Gabriel was pleasant to work with and I don't like leaving a bad review. He definitely didn't make my call a priority. Maybe he had other issues he was focused on but should have been honest with me. A customer should not be left with no solution or followup. I won't be asking for this companies help again and won't recommend you. I called because I trusted the SEARS name. My uncle used to work for Sears and I'm disappointed. I would like to request a refund since nothing was fixed.
Sandra H,
San Antonio, TXCustomer service response - Dear Sandra thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706912677629
Werent able to solve problem
We werent able to solve the issue with the stove because were unable to identify stove model.
Ls G,
Converse, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706393530713
Still not working
It has been five total visits. The ice maker was working to begin with! After the ice maker stopped working after visit 1 there have been 4 follow up visits and the ice maker is STILL not working.... they don't always send the same techinician to subsequent appointments and the notes and details left for follow up techs is not detailed enough. Sorely disappointed.
Ryan A,
La Vernia, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1705097946186
Bad Business Model
The tech that did the diagnostic ordered parts. It was then up to me as a pseudo parts handler to ensure that I got them all. One package had two sets of parts. Had to argue with customer service that I got them all as I had 3 packages not 4. Had to reschedule the repairs two or three times as the parts did not come in as expected. What is more frustrating is the parts came from San Antonio. Shipping parts to a customer and being told they all had to be there duh to complete repair. Why doesn't technician pick up the parts? My dryer is still not working properly. Apparently the tech can only diagnose one issue at a time. A very expensive case of Whack a Mole. Won't use Sears to repair the other problem. Cheaper to get a new one. Also, all the sales pitches for other work with every contact. So annoying.
Victoria S,
Canyon Lake, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702938405854
Ghosting me
Jorge was great when he first showed up but now he is unresponsive and not following through with the repair. I can't get anyone to respond.
April J,
Schertz, TXCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1699569669513
Do Not Use this Technician
2nd time not being able to complete the job. After a week still no AC. Now job has been passed to another company with no explanation.
Ravon W,
Cibolo, TXCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1699049293221