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6909 N Loop 1604 E Reviews
Read reviews from customers who used our services at 6909 N Loop 1604 E
Total reviews
649
Average Rating
4.8/5
Werent able to solve problem
We werent able to solve the issue with the stove because were unable to identify stove model.
Ls G,
Converse, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706393530713
Still not working
It has been five total visits. The ice maker was working to begin with! After the ice maker stopped working after visit 1 there have been 4 follow up visits and the ice maker is STILL not working.... they don't always send the same techinician to subsequent appointments and the notes and details left for follow up techs is not detailed enough. Sorely disappointed.
Ryan A,
La Vernia, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1705097946186
Bad Business Model
The tech that did the diagnostic ordered parts. It was then up to me as a pseudo parts handler to ensure that I got them all. One package had two sets of parts. Had to argue with customer service that I got them all as I had 3 packages not 4. Had to reschedule the repairs two or three times as the parts did not come in as expected. What is more frustrating is the parts came from San Antonio. Shipping parts to a customer and being told they all had to be there duh to complete repair. Why doesn't technician pick up the parts? My dryer is still not working properly. Apparently the tech can only diagnose one issue at a time. A very expensive case of Whack a Mole. Won't use Sears to repair the other problem. Cheaper to get a new one. Also, all the sales pitches for other work with every contact. So annoying.
Victoria S,
Canyon Lake, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702938405854
Ghosting me
Jorge was great when he first showed up but now he is unresponsive and not following through with the repair. I can't get anyone to respond.
April J,
Schertz, TXCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1699569669513
Do Not Use this Technician
2nd time not being able to complete the job. After a week still no AC. Now job has been passed to another company with no explanation.
Ravon W,
Cibolo, TXCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1699049293221
Service
Tech was very poor in communicating issue or what he was doing and did. Didn't say but bout 4 words the whole time and it was always do you have the payment. Not even exaggerating that. He didn't even do what originally was called in and I even explained to him once more to make sure he knew and still only did the easiest and nothing on the main issue. Awful Awful Awful
Armando P,
San Antonio, TXCustomer service response - Hi Armando, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693430518746
Fixing my washing machine.
he was in rush or something he no wanna try to open the back of my washing machine to see if the washer electronic control board is working he just wants to get the visit money and leave .
Ahmed G,
Converse, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913103069
MISSING IN ACTION
I had an appointment for a technician to come today between 8am-5pm, he called at a little before 6pm and said he would be coming. He texted me and ask if anyone would be home between 6:30-8pm, I responded saying "yes". I continued to wait. He never arrived. This the second time that the technician has not come on the appointed date, (last month and again this month). I am requesting that me future appointments be in the AM and on the date assigned. Please call for further information. I am extremely disappointed.
Evelyn Lawrence,
Garden Ridge, TXCustomer service response - Evelyn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394442847
Incompetent
Didn't show up and lied about refrigerator working as designed, it still doesn't work
Don B,
New Braunfels, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691789060203