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6909 N Loop 1604 E Reviews
Read reviews from customers who used our services at 6909 N Loop 1604 E
Total reviews
664
Average Rating
4.8/5
Refrigerator repairman
Although it took a while to get my replacement part and consequently, my appointment for the part to be installed, Jorge P was great. He tolerated my dogs, was on time, was very professional, and quickly assessed the situation and replaced the part.
Beverly O,
Converse, TXStill no ice
He swapped out the board and parts of the ice maker. The old one made a little ice then froze up. Now no ice at all and the filter light stays on, even after changing to brand new Samsung water filters. Where the water used to come out and fill a glass, now the water runs 6 seconds and shuts off.
Bradford J,
San Antonio, TXGood work, not friendly
Our new freezer needed repair. The first time the service guy diagnosed the problem and said parts would be ordered then he would come back. The parts arrived over several days. I got a text stating the repair date with a window of 8-5. On repair day, he called and gave us 22 minutes warning. Neither of us were home. We understand we are supposed to be available during the window, but 22 minutes notice seems too short. The service guy acted as if he were the one inconvenienced by his lack of notice. When he arrived, he said "oh, you are getting a new ice maker?" Well yes because you are the one who ordered it. I give him 5 stars for quality of work and 1 star for customer service.
Chris M,
Seguin, TXDisposal-wasted time
He was relatively quick to discover what I had already told him in person and on the call when I scheduled. My concern is why didn't he have the replacement disposal with him? Now I have to wait another 2-5 days to get an appointment and waste another day (8-5) waiting for a repair person to install a new garbage disposal that we both knew I needed before the repair man came to my house. Why do you bother getting information about the problem and type of garbage disposal if you aren't going to use it to cut down the customer's loss of time and an additional trip on the repair person's part? Extremely inefficient for the customer and repair person.
Bertie A,
San Antonio, TXCocky
The person said he couldn't make a diagnosis if the problem did not exist. He immediately said it was the filters because they were dirty, without checking the unit because he sees it all the time & was certain this was the problem. He kept on saying how the company wanted them in and out. He made me to believe he was spending too much time at the premises. He barely checked the unit out. He used his meter to show me it was both cooling & heating.
Rej,
Lockhart, TxKenmore Elite Dryer Smartheat 9 HE5
Technician responded to F70 error code, did some troubleshooting, and replaced the dryer thermal heat fuse. He did not vacuum out underneath the drum when he opened up the bottom (i only discovered this later). Plus, the fuse only lasted 2 loads. And the clothes were extremely hot, when i went to remove them. i had only set them on normal dry, because they were casual clothes. I then placed load from the washer into the dryer, another casual load, and dryer would not start. So the fuse is doing what it is supposed to, however the problem was not fixed by the technician. it is very difficult via phone and/or website to make a warranty call and/or get an appointment.
Sean D,
San Antonio, TXFix my refrigerator please
I wish someone could get my refrigerator fixed! Since May no one has been able to fix it! 🥲
Lucy C,
New Braunfels, TXOk
He was good with his work but not friendly on both occasions.
Hareesh G,
San Antonio, TXAC services
Not sure of the experience level of this technician. I have had to get a second opinion on the original diagnosis she gave.
Susie Homemaker,
San Antonio, TXMs.
My dryer wasn't heating enough to dry the clothes. He checked the dryer and couldn't find a problem. It's still not working.
Lauren B,
Fredericksburg, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1717709408997