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6909 N Loop 1604 E Reviews
Read reviews from customers who used our services at 6909 N Loop 1604 E
Total reviews
649
Average Rating
4.8/5
Annual maintenance
Joseph was pleasant. Joseph was efficient and addressed all our concerns
Denise A,
New Braunfels, TXGreat service.
Work was done quickly and neatly. My only complaint is that we had a scheduled appointment for Saturday and no one showed up. We were not notified about any problems and waited all day. When I called the automated phone line I was told I needed to reschedule. If I hadn't called, we would not have been on the schedule for Monday. Very confusing.
Phyllis R,
Blanco, TXGreat experience
Tom was timely, proffesional and friendly to work with. He gave us ample information and ensured we were happy with the service.
Clague P,
Adkins, TXDishwasher Issue
Nickolas showed up to fix our dishwasher issue this morning. By far one of the best techs we've had show up in a while! His mannerisms, knowledge, and sense of humor were great! Thank you Nickolas!!
John H,
Spring Branch, TXJohn has been doing a great job
We purchased a Thor frig freezer at the end of last year and after getting two in with exterior damage, they finallye shipped one that had no exterior damage. Problem was, it would not stay cold or frozen, it only "cycled" thru these causing ice to melt and food to spoil. When I contacted Thor they sent John and he ordered new parts (compressor) from thor. Problem is Thor never shipped them. Though I had a case history on file with Thor, they would not respond to my questions online nor did they return my phone calls after they promised to send me "tracking info" on the parts for the next scheduled appointment. I let John know and he was the only one that seemed to be able to make something at Thor. So he got them to send the parts and give me a tracking number. However, Thor sent the wrong parts so John had to reorder and we are waiting on that tracking information now. So John has done a great job as he is the only one making stuff happen. I just wish I could say the same thing about Thor. He is also a cheerful, pleansant professional technician which is always a plus when you are in the service industry.
Dale B,
Fredericksburg, TX5
Was professional and punctual. He was finished in 30 minutes or less.
Juanita B,
Seguin, TXExcellent!
I was thrilled to get next-day service. The technician was very friendly, extremely professional, and fixed my issue quickly!
Katharine B,
Fredericksburg, TXTrue professional.
Very professional, good listener, willing to answer any questions & explain as he worked. Very pleasant & polite. Super worker.
Zulema S,
San Antonio, TXnew circuit board for heat setting
james here again. all is well. new part replaced and back to working normally. time to catch up on laundry now. thank you.
Nancy A,
San Marcos, TXService call
James provided excellent service and tried hard to solve the problem He provided very useful information as well
Frankie H,
New Braunfels, TX