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6301 NW Loop 410 Reviews
Read reviews from customers who used our services at 6301 NW Loop 410
Total reviews
784
Average Rating
4.7/5
Terrible
Would give zero stars if I could. He was Very rude and not helpful.
F,
Mico, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691620666988
Messed up our washer
He stripped the screws to our washer door putting a dent in it and then left saying he would call me. Choice warranty said, it was not normal wear and tear and was not covered. They implied Sears said that but upon more questioning they would not admit it came from Sears. He left us in a bind and no washer for over a month. We had to call someone else who got it fixed that day and explained what happened. Now our washer is working but damaged. This is not the last u will hear about this.
Valerie C,
San Antonio, TXCustomer service response - Valerie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691616717779
Owner
Tech: unprofessional, and rude. He refused to check the unit inside. The first thing he did was ask which side of the house the AC unit was on. He then asked me to turn the air down so he could check it outside. He said the unit wasn't low on freon which I already knew because maintenance was done and freon was added. Then he came to the conclusion that the unit must be clogged because water was in the pan. I asked if he was going to find out where the water was coming from if he was going to check out the unit and he replied no and he didn't work for me. He is the worst service technician that has ever come to my residence. I am very disappointed with the service I received and cinch company.
Frances H,
San Antonio, TXCustomer service response - Dear Frances, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690406189458
Sears Customer service not satisfactory
Sears was at my home three times from June 1st-June 20th and failed to get my AC going. The last technician to come out diagnosed the issue as my compressor and said it would need to be replaced but could not give a timeline as to when the job could be done until he had the part in his possession and then stated that it would be a two man job to get it replaced. He left my house and was not heard from again until June 30th In which he stated that he still did not have the part. I then get a text stating that my compressor had been ordered so I am asking myself did this guy not order my part after he originally left my house? I don't think he did because this is a job he did not want to do I could see it in his body language when he was first at my house. Another company had to come out and replace my compressor and it did not take weeks to get the part and it did not take two people to do the job. My AC was finally repaired on July 6th. I finally hear from the Sears tech again on July 25th asking me if I still want my compressor replaced and I told him that the job had already been done. There was never any communication from the tech or Sears through this ordeal and mind you I live in South Texas where the temps are above 100 degrees Terrible service and technician who could have cared less about my situation.
John R De La Rosa,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690403567435