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6301 NW Loop 410 Reviews
Read reviews from customers who used our services at 6301 NW Loop 410
Total reviews
784
Average Rating
4.7/5
I've maker
I am very unhappy since the new ice maker still is not maker or dropping ice cubes. The tech was in and out in less than 5 minutes snd when asked when the first ice will drop, he replied whenever, I need this ice maker fixed.
Anthony A,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699310119846
Very unsatisfied customer
Very dissatisfied. 4th tech out for the same issue. This tech didn't even know what the problem was. Said he was only there to follow instructions and put part on. Stated he couldn't read or have access to previous tech notes....... absolutely a disservice and waste of time..
Noni S,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698874278208
Not happy with service.
I'm unavailable to press on the screen thee got replaced. Also lots of screws were not put in place, they were left out. I would be calling again for a better repair.
Claudia L,
Castroville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697845788297
Washer still not fixed
This is the 2nd time Sears has sent technician for same "OE" code.. technician put part on.. n after he left.. same code came on.. I had to call and make a reservice call for same issue.. needless to say.. we are going on week 2 with no washer.. n their quickest appt os on Monday.. two days later. 🤦🏻♀️ seriously not happy.!!
Chanda E,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694219570251
Oven Replacement Part!
I would not recommend Vincent, to anyone I know ever.
Brenda P,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689282621
No friendly
Did not say hi came in with a little attitude unprofessional
Joe T,
San Antonio, TXCustomer service response - Dear Joe thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693508872747
Not to happy
Will never again paid for nothing just a simple going to cost 500 waste of my money was never told he was here?
Gino C,
San Antonio, TXCustomer service response - Dear Gino thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258988591
Owner
Nice man but needs to retire. He Did not want to replace thermostat that you guys ordered. He Hosed down window air unit with water and wanted to call it a Day. I Told him the thermostat was ordered for a reason. I have been waiting for over 2 months, so he needed to replace the part he came to do. Was very careless with my unit.
Gilbert V,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999618215
Washer issue
Jonathan came at 5:20, appt was between 3-5pm. He was nice. As soon as he came he said I was #12 on his list, he's tired of his job and was quitting. He said he can't do what he's doing anymore. I told him what the problem with the washer was. He was rushing and didn't do a good diagnosis. He was done in 10 mins. I declined the estimate because I think there was more problems to the washer than what he had told me. I will get another estimate from another appliance repair company.
Cynthia M,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692049012525
Service man was aggressive and rude. The worst service man e
Jonathan the Technician was rude and argumentative and shouted at me the first time he came to my house. He ordered the wrong part (no flexible dryer tube) and I'm having to use my own money and time to go buy the replacement parts myself. He's the worst service person I have ever met. Refused to wear a Covid mask in my own house, where my elderly relatives sometimes stay. The second time he came here (today). I didn't want to interact with him and I had my finger on 911 police dial in case he became aggressive or started shouting at me in my own house. I did not feel safe at all. I'm stuck with incorrect parts on my dryer and the technician will not order correct parts for me. Sears has gone downhill the past years and employees like this are the reason why I will call police if he reads this review and comes to my house again aggressively. This is someone I would not trust around anybody And I still don't have the correct dryer parts
Anna O,
San Antonio, TXCustomer service response - Hi Anna, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1691867510803