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6301 NW Loop 410 Reviews
Read reviews from customers who used our services at 6301 NW Loop 410
Total reviews
784
Average Rating
4.7/5
Gilbert is a 5 Star / SEARS NOT SO MUCH
The tech Gilbert is Great and very thorough! The rest of the experience is not so good. When I confirm by text the system does not compute the number 1 to confirm the appointment. When calling CS (the phone number that I was given for warranty) the system does not recognize my phone number and CS can not pull up my account until they transfer me several time. I originally had an appointment for Dec 12 but then I received an email stated it was rescheduled to Dec 11. No problem there , I made arrangements to be home. So when the tech gets out to my house and he only has a WO to install an ice bin ,(I did that I did myself). The WO for the repair of the icemaker and valve was scheduled for Dec 12. I called CS to see if they can move the so over to Dec 11 instead since he was there. They told me that they can not change the w/o date for the tech. I asked for a supervisor, and the person I spoke to stated that she was the supervisor and there is no one higher than her. I really don't understand why my appointments were divided into 2 days and I was never told about the Dec 12 again after the reschedule email I received. I do believe the line of communication needs to get better in order to operate more efficiently for the company and customers.
Susan G,
Mico, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733961657340
Lacking any kind of customer service
1st technician had no personality at all. Wasn't friendly & didn't explain what the problem was. He just said they needed a part. On the follow-up visit (1 week later) when "the part" was going to be installed. I waited from 8-12p expecting the technician to show up. No notification was given that the technician wasn't going to show up, because it was a little too cold to test the part. It was 69°. Terrible customer service.
Johnny A,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733352292154
Air conditioning
He left his trash. Did not fix it The outside unit that he put the part in because it was humming is still not working. It is still humming doing the same exact thing not working he was worried more about leaving when it got to 5 o'clock, then fixing anything
Karen D,
Pearsall, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1731795479290
Over two months on refrigerator repair
Beyond hobble, over 2 months to repair refrigerator, and just when I thought repairs were completed today I find the technician scratched the door on the left side that he worked on today. I will be canceling my warranty. This writing does not apply.
Ida G,
Hondo, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726608762560
Ok
Though he is a nice man, the washer problem is not resolved. The washer still has the same original problem. The washer remains the same and is not fixed.
Pamela R,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726186789314
Not listening to my needs
He showed up on time but from the beginning he was not listening to what I needed. He insisted that the refrigerator fresh food cabinet was "warped" and for us to not put anything heavy on the door shelves. I want him to order the gasket for fresh food door and he insisted it was not needed He adjusted the door and told me it would take time for the door to become "unwarped". Is this even possible? We can't put anything on door shelves? He did the dollar test on gasket but it was tight in some areas but loose in most of the other areas. He raised his voice telling me that I had to work it out with my warranty company. Saying "if we replaced every refrigerator a customer was unhappy with- we would be out of business ". I told him we were not asking for replacement, only for the gaskets. I actually told him to leave and he said he was calling his supervisor. I told him I would talk to his supervisor too. Please don't send him to my house again
Raul C,
Somerset, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1725400421914
Worst Tech Yet!!!
Unconcerned about the problem at hand. Was not very informative at all. Was trying to charged to fill the A/C even though my home repair plain included it already and had a bad hearing problem.
David T,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720647573127
Bad service from sears
5th ticket nothing gets done Just the run around. I will not renew this contract
Anna S,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718833404524
Not satisfied
Scheduled time frame was from 8am to 12pm. Didnt show up till 251pm and was in and out within 4 minutes. I use to be a manager with sears and sears outlet and a lot more was suppose to be done.
Jerry R,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]
Sears Home Services on 1717104106654
Still not working
After 7 trips to repair still not working Ice maker
Richard A,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704839433153