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6301 NW Loop 410 Reviews
Read reviews from customers who used our services at 6301 NW Loop 410
Total reviews
792
Average Rating
4.7/5
Terrible
We are so disappointed with our service. The technician did not address one of our major complaints of noise the dishwasher was making on his first visit. He arrived about 30 minutes before his shift was over, his last call of the day. He looked inside the dishwasher and said he'd have to order the parts. I reminded him of the noise it was making. He ran the dishwasher, but claimed he couldn't hear anything because there was a plumber sawing through a pipe downstairs, and said it was too loud to hear anything. He said the dishwasher was cleaning fine, and he'd be back when the parts arrived. Three weeks later, he came back and couldn't do anything because he said the parts were delivered to our house, but we never received them. He left after apparently reordering the parts. We waited another two weeks for the next appointment, and were waiting on the day. I received a text message after 1 pm that our appointment had to be canceled and rescheduled. I had to rearrange appointments again to accommodate the reschedule. He arrived today and replaced the broken parts. The first appointment was on June 17th, and when he came today, he finally pulled the dishwasher out of the wall and really looked at the whole machine, which is something he should have done on the first visit. If he had, he would have seen the bigger problem, and we could have worked on fixing the entire problem at the beginning of the summer, instead of two weeks before my school year starts again and my work schedule is full. I do not recommend this service at all.
Guadalupe L,
San Antonio, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1753392843250
Service request
Technician was on time. Very professional. Low rating because nothing was done or taken apart to check. He checked the temperature inside and because the frig did have a thermostat, he concluded that it needed replacing. The issue was initially discussed when the appt was made and even discussed that it was probably the thermostat. Probably the last time reaching out to Sears.
Martin S,
San Antonio, TXCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1753308740052
Can't give less than one
I had a horrible experience with this man. I had an appointment between 8am and 5pm. He calls at 5:47 and gets here at 6:30. He was here maybe 20 minutes and did absolutely nothing for me and gave no information as to how to proceed. My house is still hot and I wasted a whole day when I didn't need to. I could have gone to work and been home by 5. So he got here late and did nothing. If I could post less than one I would.
Alicia H,
San Antonio, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752097519723
GE washer Repair
We had to scheduled another appointment. Please do not send this tech back for our repair. Thank you!
Stevan S,
San Antonio, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1748554486554
Liar
He's a liar. He said he added freon and not one single thing has changed. I have the exact same problem with my a/c unit. He did not set foot in my house.
Brenda R,
San Antonio, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1744234339825
Did not repair
Just took a picture, a large gap below vent said it was normal, not normal
Hameeda F,
Von Ormy, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1741127434313
Technician
The technician was pathetic!!! He was very unprofessional. He did not check what he was there for.
Martha S,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738113158664
Sears Washington machine
1 week later and the same part is broken. Not satisfied.
Lloyd B,
San Antonio, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734129770711
Gilbert is a 5 Star / SEARS NOT SO MUCH
The tech Gilbert is Great and very thorough! The rest of the experience is not so good. When I confirm by text the system does not compute the number 1 to confirm the appointment. When calling CS (the phone number that I was given for warranty) the system does not recognize my phone number and CS can not pull up my account until they transfer me several time. I originally had an appointment for Dec 12 but then I received an email stated it was rescheduled to Dec 11. No problem there , I made arrangements to be home. So when the tech gets out to my house and he only has a WO to install an ice bin ,(I did that I did myself). The WO for the repair of the icemaker and valve was scheduled for Dec 12. I called CS to see if they can move the so over to Dec 11 instead since he was there. They told me that they can not change the w/o date for the tech. I asked for a supervisor, and the person I spoke to stated that she was the supervisor and there is no one higher than her. I really don't understand why my appointments were divided into 2 days and I was never told about the Dec 12 again after the reschedule email I received. I do believe the line of communication needs to get better in order to operate more efficiently for the company and customers.
Susan G,
Mico, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733961657340
Lacking any kind of customer service
1st technician had no personality at all. Wasn't friendly & didn't explain what the problem was. He just said they needed a part. On the follow-up visit (1 week later) when "the part" was going to be installed. I waited from 8-12p expecting the technician to show up. No notification was given that the technician wasn't going to show up, because it was a little too cold to test the part. It was 69°. Terrible customer service.
Johnny A,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733352292154