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6301 NW Loop 410 Reviews
Read reviews from customers who used our services at 6301 NW Loop 410
Total reviews
784
Average Rating
4.7/5
No part available
Although the tech was very nice and knowledgeable .. he indicted the part was no longer carried.. when I made my appointment I did indicate I needed gasket replaced and provided serial and model number .. he could have told me part was no longer available before he came instead he charged the trip charge and left ..
Anna C,
Helotes, TXNot fixed
The repairman was very knowledgeable and did a great job with replacing the items supposedly were the problem but unfortunately that didn't fix it because it's still the same (not drying the clothes enough). He talked about the heat sensors not sensing the wetness enough, because of the depth of the can... well have you thought about replacing them??? What else can it be at this point?
Richard Q,
San Antonio, TXWhirlpool washer repair
The technician was polite & informative. He repair something else that he found that needed repair. HOWEVER....the initial reason was that the washer was not turning on. He checked and said he thought he would need to replace the control panel, but was able to reset it. After he left the washer took care of 2 loads / doing a bird thing - water running to fill tub while lid up - and then it chose to stop working AGAIN !! A call was made to get them to return yesterday & associate told us we would have contact by phone ,probably within an hour. Yesterday came & went and NO call ! This am another call made to Sears and no big regret about the situation from ya'll. However there had been another repair call made for Friday the 16th/ - NOT known to us / my Mom ids 88 years old and does not use e-mail nor texts. And then trying to reschedule for Wednesday the 14th /8-12 phone kept telling us that it could not confirm that appt. !! Money is paid & service is expected.PLese help us get our washer repaired asap !!
Joyce& H,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723594599965
Tech was informative, quick, yet issue not fixed
Tim our tech after a prior cancellation called early to inform us of service and made it earlier than expected. He did not do the original diagnosis, so he just put the parts in. He was easy to work with and completed the repair in less than an hour. He communicated well. I would give him a strong 4. The big issue is that one of the problems with the ice maker that drops just an ice chunk was not resolved so obviously the main control board is still the issue and we will have to go through the process . With an engineering background this should have been replaced first? All temperature sensors were changed out along with the new ice maker. The old one was more than likely still working okay.So we will have to go though a repair order once again and hope it won't take another month plus to resolve. Costco needs to evaluate the service provided by A&E, we need to return this fridge and we will hold both Costco and A&E responsible. May need to take legal action in the future of this is not resolved soon.
Roger M,
San Antonio, TXCustomer service response - Roger, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691862969709
Hvac
Technician got here on time, he changed capacitor and ad very little of freeon, he said did not have enough, but ac stop working un 25 minutes after he left and still without ac. I
Francisco V,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691096551660
Nice guy wrong wording
The repairman was nice but wording to warranty company bad said glass door broken it is not claim denied!
Ron G,
Boerne, TXCustomer service response - Ron, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690663482565
Nice guy wrong wording
The repairman was nice but wording to warranty company bad said glass door broken it is not claim denied!
Ron G,
Boerne, TXCustomer service response - Ron, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690663482565
Nice Guy But Issue Not Resolved
The repair did not fix the issue. I need to recall the service provider.
Jennifer J,
Pleasanton, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768601176954
Service is horribly mind blowing
Emailed all info and called following day and with all my information they still say they cant find my coverage even with me holding binder in my hot little hand! I will not purchase from this company again! My stove is partially out again after just being serviced with new parts! Where are these parts being purchased from? Are they pre-used? If this doesn't indicate range is a LEMON STOVE, then I don't know what else to do? How can I find and email information to email I was told to and this institution is unable to see what I see! Then there's a conspiracy to not make me complete and continue to put a temporary bandaide on their products! I have chest pains every time I try dealing with this company
Norma F,
Natalia, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768266198969
Refrigerator
It's been 1 whole month and nobody has come to fix my refrigerator. It's band new they keep giving me the round around. They have changed appointments like 5 times already. They are supposed to be here today and nothing yet. I should sue you all for the lies. I give 0 stars if I could.
Rodolfo H,
Campbellton, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1759526621265