622 NW Loop 410 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Stacy J
Wilbur W
Jose provided excellent professional and customer service. Completely satisfied
Richard R
Jeremiah was professional and resolved the issue after he listened to homeowner on what the washer issues were doing.
Tom
I wanted to give this transaction THREE STARS but I am afraid that might hurt the people involved. Both Thomas G and Eduardo were fantastic. Both deserve FIVE STARS! Thomas quickly identified the problem and ordered the replacement part and got us a good appointment date. Eduardo quickly installed it and got our range working again. In between, however, we had our appointment changed FIVE times based on the part being delayed. It wasn't. It arrived early - FOUR days before our original appointment date. I had to go online and request a stop to the machine-rescheduling of our appointment date and get a new date. Many thanks to Nicholas Willis for sorting that one out. FIVE STARS to him as well. FIVE STARS to Thomas, Eduardo, and Nicholas. THREE STARS to the system that couldn't get its act together.
Customer service response - Thank you for your detailed feedback, Tom! We're happy to hear Thomas, Eduardo, and Nicholas provided excellent service, and we apologize for the inconvenience with the appointment rescheduling.
Sears Home Services on June 16, 2025
Michelle D
Jorge was prompt in his arrival, thorough in his diagnosis as well as being knowledgeable and friendly. Highly recommend
Customer service response - Thank you for your 5-star review, Michelle! We're happy to hear Jorge was prompt, thorough, knowledgeable, and friendly.
Sears Home Services on June 16, 2025
Chris C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 15, 2025
Matthew H
Friendly, efficient and timely.
Customer service response - Thank you for your 5-star review, Matthew! We're happy to hear our service was friendly, efficient, and timely.
Sears Home Services on June 15, 2025
Kirk H
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 15, 2025
Grace B
Customer service response - We appreciate the 5-star rating, Grace! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 12, 2025
Tanna L
Had A Wonderful experience with Jonarhan.Had this gentleman before .He's a fast tech and also very informative on what he's going to fix and how long things may take.Ty you Jonathan
Customer service response - Thank you for your 5-star review, Tanna! We're happy to hear Jonathan provided a wonderful experience and was fast and informative.
Sears Home Services on June 12, 2025
