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622 NW Loop 410 Reviews
Read reviews from customers who used our services at 622 NW Loop 410
Total reviews
885
Average Rating
4.5/5
After Sears rescheduled 5 appointments on the sixth one Juan showed up and replaced the ice maker. Two more appointments (one of which Sears canceled on me) and Ernest, a supervisor, was dispatched. Ernest connected the two wires that run the on/off switch for the ice maker and it started working. So finally after 8 appointments, 6 of which Sears canceled on me my ice maker appears to be fixed. Ernest resolved the issue in under 30 minutes I really wish they had dispatched Ernest first; it would have certainly saved me an enormous amount of time and aggravation.
Karen G,
Customer service response - Thank you for your 5-star review, Karen! We're happy to hear Juan was professional, confident, and friendly, and that he resolved the issue quickly.
Sears Home Services on 1753747143448
My Sears technician diagnosed my challenge immediately. Sadly they do not carry compressors on their trucks. The part (still under warranty) was shipped to me in less than a week. I did have to pay the labor upfront (Sears’ policy). They scheduled an appt to place the parts 3 business days later. He brought an assistant. They both wore shoe covers. They were efficient, professional, polite, and clean. Very pleasant to deal with.
Karen,
Customer service response - We appreciate your detailed feedback and are glad to hear that our technicians were efficient, professional, and pleasant to deal with. We apologize for any inconvenience regarding the part not being readily available on the truck, and we thank you for choosing our service.
Sears Home Services on 1709052981582
Jeremiah was very kind and patient. Everything is running smoothly now. Thank you!
K. V,
Customer service response - Thank you for your 5-star review! We're happy to hear Jeremiah was kind and patient, and that everything is running smoothly now.
Sears Home Services on 1753660524180
The technician was on time. He was very thorough and professional. Great attitude and made sure the place was clean before he left. 🙂
jo C,
Customer service response - Thank you for your 5-star review, Jo! We're happy to hear our technician was thorough, professional, and left the place clean.
Sears Home Services on 1753660688149
Knowledegable, prompt, polite.
Carrie C,
Customer service response - Thank you for your 5-star review, Carrie! We're happy to hear our team was knowledgeable, prompt, and polite.
Sears Home Services on 1753405731160
Pat H,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1753662800872
Our repair specialist was fantastic! He took our ice maker out of the refrigerator and since our part replacement was broken, he fixed the original one and reinstalled it. Very happy with the outcome.
Lisa J,
Customer service response - Thank you for your 5-star review, Lisa! We're happy to hear our repair specialist was able to fix your ice maker and that you're pleased with the outcome.
Sears Home Services on 1753318037610
Stephanie M,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1753320816095
Up front and very professional
Bradley P,
Customer service response - Thank you for your 5-star review, Bradley! We're happy to hear our team was upfront and professional.
Sears Home Services on 1753320136633
Great. Kind gentleman. Respectful dude.
Djin 6,
Customer service response - Thank you for your 5-star review! We're happy to hear our technician was kind and respectful.
Sears Home Services on 1753141210382
