622 NW Loop 410 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (580 reviews)

Donald G

June 11, 2025

First experience with Sears Appliance Repair Service. This was for a leak in my Samsung refrigerator. Easy to schedule online. Received next day service. Tech was on time, professional, polite, and kept me informed about the work being done and the cost. Tech took care to protect my flooring and cleaned up after work was complete. Very satisfied!

Source: Google

Customer service response - Thank you for your 5-star review, Donald! We're happy to hear your first experience with us was positive and that our tech was professional, informative, and considerate of your home.

Sears Home Services on June 10, 2025

Esther R

June 11, 2025

He appeared very experienced. Performed his job in a speedy & professional manner. Was very courteous to customer.

Source: Google

Customer service response - Thank you for your 5-star review, Esther! We're happy to hear our technician was experienced, speedy, and courteous.

Sears Home Services on June 10, 2025

Kathy B

June 10, 2025
Source: Google

Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on June 10, 2025

Sylvianna O

June 10, 2025
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on June 09, 2025

Rhonda N

June 10, 2025
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on June 09, 2025

Ettakay N

June 08, 2025

Problem solved on a 15 year old machine. Time to purchase new machine due to parts not available due to age. Glad to have professional come in because I know nothing.

Source: Google

Customer service response - Thank you for your 5-star review, Ettakay! We're happy to hear our professional was able to solve the problem with your machine.

Sears Home Services on June 08, 2025

Art J

June 08, 2025

Great...most appreciated!

Source: Google

Customer service response - Thank you for your 5-star review, Art! We're happy to hear you appreciated our service.

Sears Home Services on June 08, 2025

Martha R

June 08, 2025

Tom looked at tractor and immediately knew where the issue was located. Made the adjustments, turned on tractor, gave a quick tutorial on how to properly turn on tractor and turn off tractor. I took Tractor on test to cut and it worked beautifully leaving a manicured yard.

Source: Google

Customer service response - Thank you for your 5-star review, Martha! We're happy to hear Tom quickly identified the issue and provided a helpful tutorial, resulting in a beautifully manicured yard.

Sears Home Services on June 08, 2025

Donald S

June 05, 2025

The service tec was great. Your policy of sending parts directly to the home sucks. We got 3 damaged parts whic h resulted in 3 unnecessary service calls to our house and 3 weeks delay in repair. Your AI attendant leaves alot to be desired. I will not be using your services again and will spread the word. Don Scott And I used to love Sears..

Source: Google

Customer service response - Thank you for your feedback, Donald. We're happy to hear the service tech was great, but we're sorry for the inconvenience caused by the parts delivery and AI attendant. Please contact us directly so we can address your concerns.

Sears Home Services on June 05, 2025

Yolanda E

June 02, 2025

Jose was friendly, curteous and a delight to speak with. When he arrived, he was confident that HE would make our 10 days of living in an 88 degrees house and make it cooler in a gip. And it happen! I jumped for joy and he joined me in the celebration. We loved HIS Spirit!

Source: Google

Customer service response - Thank you for your 5-star review, Yolanda! We're happy to hear Jose was friendly, courteous, and successfully made your home cooler, joining in the celebration with you.

Sears Home Services on June 02, 2025

Average Rating: 4.5/5 (580 reviews)