622 NW Loop 410 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sheila W
Customer service response - A big thank you, Sheila, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 08, 2024
Ariel B
Customer service response - A big thank you, Ariel, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 05, 2024
Fran B
Knowledgeable, understood what we were hearing with the washing machine and solved the mystery. Kept us informed as to when he was arriving. Thank you.
Customer service response - Thank you for acknowledging our commitment to understand and solve your washing machine issue, as well as our communication efforts. Your satisfaction is our top priority.
Sears Home Services on July 03, 2024
Gloria O
Bryan was a very nice and professional technician. I hope next time I need a Sears Technician, he will be the one that comes back. He really knows his job, and answered all my questions!
Customer service response - We're thrilled to hear Bryan provided excellent service and could answer all your questions. We look forward to sending him your way for any future needs!
Sears Home Services on July 03, 2024
Rosemary V
I rated the technician at 5 ⭐️ he did an awesome job repairing the stove. Additional comments: Dissatisfied with the ordering department they continued to send wrong parts. It took longer than expected to repair the stove. Poor customer service!
Customer service response - Thank you for acknowledging the excellent work of our technician; we're sorry for the frustration caused by our ordering department and the delay. We appreciate your feedback and are committed to improving our service.
Sears Home Services on June 30, 2024
Gilbert F
The technician did a very good job of installing a replacement door seal on our refrigerator. So, he gets 5 stars. However, Sears Appliance Repair should get 1 star, because they charged me at least 2X what should have been charged. ($504 instead of $250)
Customer service response - Thank you for acknowledging the quality work our technician provided. We apologize for any concerns regarding the pricing and would love the opportunity to discuss this further with you.
Sears Home Services on June 30, 2024
Marla D
Customer service response - Thank you so much for the fantastic 5-star rating, Marla! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 30, 2024
kathe H
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 27, 2024
Sid L
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 27, 2024
Esmeralda C
Tech was very knowledgeable and very quick to finish the repairs. Esmeralda Cantu
Customer service response - Thank you, Esmeralda, for highlighting our technician's expertise and efficiency. We're glad to have provided you with satisfactory service.
Sears Home Services on June 27, 2024
