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622 NW Loop 410 Reviews
Read reviews from customers who used our services at 622 NW Loop 410
Total reviews
886
Average Rating
4.5/5
Robert’s A,
John R,
Tom was excellent. We received too many notifications and effort to repeatedly sell me a warranty.
Matthew C,
Customer service response - Thank you for your feedback, Matthew. We're glad to hear Tom was excellent, and we apologize for the excessive notifications and warranty offers.
Sears Home Services on 1781972463168
Ana F,
Customer service response - Thanks for the great rating, Ana! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1778679323829
He told us to remove the part the is in front of the on and off switch for ice and we could just reach in and get the ice by hand. Wrong, because the ice doesn't drop into the container without that part in place. He was incorrect and we put it back in and let the ice drop into the container and then we took the and put it in another container and turn the ice off.
Grace W,
Customer service response - Thank you for your feedback, Grace. We apologize for the incorrect advice given and appreciate your patience in resolving the issue.
Sears Home Services on 1776228413253
Repairman Neal was great and he gave me some preventive maintenance tips
parnell B,
Customer service response - Thank you for your feedback, Parnell! We're glad to hear Neal was great and provided you with helpful preventive maintenance tips.
Sears Home Services on 1776090524346
N. W,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1767588529331
The tech, Ernesto, was great, very patient, understanding, and explained very well to ensure I understood. The process in getting Ernesto out to look at my machine was much more difficult. The wrong appliance was chosen by default, then the appt was scheuled for a 9 hour window, until Ernesto called at 3pm to state he would be arriving between 5pm and 6pm, I had no idea when he would arrive. Then when I attempted to correct the work order from my dryer to my washer, then I had to make a whole new work order and wait 4 days for the availability. If there were options to what company you can get a service call done thru, then I would probably use a different service, but would want Ernesto to be that service person to come, since thats not possible, I will say, there are much worse companies to have to work with. I am appreciative, it could be much more stressful than the minor complications I had to with Sears!
Monika O,
Customer service response - Thank you for your review, Monika! We're happy to hear Ernesto was patient and understanding, and we apologize for the scheduling difficulties you experienced. Your feedback is valuable and will help us improve our process.
Sears Home Services on 1767318665533
Our overall experience with the technicians would be a five. The repair cost to fix the washing machine lid, we consider as over priced. I understand the work, parts that come with it, but that is more than the purchase price. Thank you
SA S,
Customer service response - Thank you for your review. We're happy to hear you had a positive experience with our technicians and appreciate your feedback on the repair cost.
Sears Home Services on 1763013906339
Maria R,
Customer service response - Thank you for the 4-star rating, Maria! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1761267764569
