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4000 Sunset Mall Reviews
Read reviews from customers who used our services at 4000 Sunset Mall
Total reviews
261
Average Rating
4.7/5
The worst service we have ever received
Desryck P. put an unauthorized part on our HVAC unit and then proceeded to fry the circuit board and thermostat when he was testing. Our claim with Choice Home Warranty was denied because he worked on the unit prior to receiving authorization to work on it. He also provided false information to the warranty company contributing to the denial. He left our unit without putting the panel back on. This is the worst we ever been treated by any service technician.
Melissa S,
San Angelo, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760996787261
My washer is still not fixed right . It is doing the same t
My washer is still not fixed right . It is doing the same thing
Helen M,
San Angelo, TXCustomer service response - Dear Helen, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1738882277985
Washing Machine
Showed up at 5:20. Replaced belt and motor. Assured me it was good to go. An hour later put in a load of laundry and washer makes a horrible screeching sound. So it is not good to go. This morning I'm told I have to schedule a new appointment. Can't schedule anything because ticket hasn't been closed. Shouldn't have to wait to reschedule
Jodi A,
San Angelo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729895041968
0
Did not work on the dryer at all! Wanted me to create the noise it was making when Operating.,when I could not perform the noise, He said then there is nothing wrong with it! Very rudely left..
Irma D,
San Angelo, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728682255295
Saucer
He couldn't find the problem because it wasn't happening then, but he was sure it is the compressor because he's changed so many out. I have wait till it goes out again and I lose another refrigerator full of food.
Saucer B,
San Angelo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696282749752
was SUPPOSED to be a washer repair
Absolutely horrible & I would give 0 stars if it was an option. Danny C. came out to our house for a broken lid on our washing machine. He tried ordering the part but couldn't find the order number so right in front of me he called and ordered the lid along with a lid lock for some reason. I was told he would be back in a week to replace the parts. 2 weeks have gone by and he calls to ask ME if I got the parts and had no idea what I was talking about with the lid. I let him know only a lid lock has been delivered and no lid which is the whole reason for a repair. He basically was no help after that saying that he couldn't find the order number so he asked someone else to order it and they must not have. He changed his story several time and was just basically saying whatever he could think of it seemed. He had no answer as to when it would be in and wanted to know if he could install the lid lock to "make his boss happy" this is absolutely unacceptable and I'm stuck without a way to wash clothes for my family. I'm beyond disappointed in the lack of professional from Danny.
Devon V,
San Angelo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762374635
Unacceptable behavior
The dryer in need of repair is in a rent house I own. My tenant was home with her five children. She reported the repairman was unprofessional in his tone of voice as well as in the way he demanded his payment while she was busy changing a diaper. She was very uncomfortable with him in her home. In the future, please do not send this repairman to provide any service for us.
Deryl H,
San Angelo, TXCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1694266399817
Refrigerator
I am on fixed income. It took 5 trips for you to repair my refrigerator. I had to go buy food at the store every 3or 4 days this started back in June plus I lost a refrigerator for meat I need to be reimbursed
Glenda R,
San Angelo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692826470669
Not fixed
Technician didn't know I on the door or call. Said no one was home- we were home! Washer not repaired!
Crickett C,
San Angelo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183935216
worthkess
broke so many parts never knew what he was doing will never use this insurance again
Carol L,
San Angelo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690849094607