201 S Plano Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
gretchen H
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 25, 2024
Cheryl M
Sergio was on time, very professional and knowledgeable. Ice maker fixed quickly. Thank you Sergio. C
Customer service response - Thank you for your positive feedback, Cheryl! We're delighted to hear that Sergio provided timely and professional service to fix your ice maker.
Sears Home Services on September 15, 2024
James W
My service tech was AMAZING!!!
Customer service response - Thank you, James, for your enthusiastic feedback! We're delighted to hear that your service experience was amazing.
Sears Home Services on September 03, 2024
Matthew R
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 25, 2024
Dennis T
Tony repaired my Maytag Water & Dryer. He was on time, friendly, quick with the service. A true professional. Although a bit expensive, it was a good service experience.
Customer service response - Thank you for recognizing Tony's professionalism and efficiency in repairing your Maytag appliances. We're glad you had a positive service experience despite the cost.
Sears Home Services on August 19, 2024
John M
Our technician Micah was incredibly polite and listened patiently to our concerns. Sears at home automated customer service portal is abysmal as you can never talk to a live person that can give you updates on rescheduling or parts issues. Micah is the only one that deserves the rating!
Customer service response - Thank you for highlighting Micah's professionalism and empathy towards your concerns; we apologize for the frustrations experienced with our automated system and we're looking into making improvements. Your feedback is greatly appreciated and helps us serve you better.
Sears Home Services on August 01, 2024
Merle M
Great service done in a timely manor.
Customer service response - Thank you for acknowledging our timely service! We're thrilled you're satisfied with our work.
Sears Home Services on August 01, 2024
David H
Technician was pleasant and completed the repair efficiency without making a mess.
Customer service response - Thank you for highlighting the professionalism and efficiency of our technician. We're pleased to have provided you with a satisfactory service experience.
Sears Home Services on July 24, 2024
Lisa N
Customer service response - Thank you so much for the fantastic 5-star rating, Lisa! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 22, 2024
Loretta T
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024