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201 S Plano Rd Reviews
Read reviews from customers who used our services at 201 S Plano Rd
Total reviews
200
Average Rating
4.6/5
call me if want know the rate so low
Delaina D,
Customer service response - We apologize for the trouble you've faced, Delaina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743385497235
Zero.. He did not show up.
Anna G,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733287841001
Sears apperantly is working with assurance who I got my warranty through I have called and had someone come out to my house twice and my fridge is still broken...apparently we are waiting on some part that I guess wasn't built yet
Contevious H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733039567334
Still waiting on my washer since July, how fun it is to have NO WASHER, and be out all that money for the maintenence agreement that last till 2026. Really sucks, need to sue ........
Lynette H,
Customer service response - We apologize for the trouble you've faced, Lynette. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731552272409
All bad. I have a in home service contract with Sears, waited a week for microwave oven service only to find the technician refusing to even look at the microwave after coming out because he says something was wrong with the contract. I've used this service contract for this microwave oven twice before without incident. I now have to get with the service contract people next week to "correct" the contract and then wait for the next available service appointment. Very poor service practice! Follow up: customer service says nothing is wrong with the contract, they just rescheduled the service appointment for next week and we'll try again....
Phillip K,
Customer service response - We apologize for the trouble you've faced, Phillip. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726454309882
The refrigerator is not working again
Candy E,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723357945418
No one called, left message or came. Rescheduled for tomorrow.
Jack R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718598073910
Your technician never showed up due to your system not functioning properly.
Bill S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716879217578
Very unprofessional, dishonest and unethical. The ice machine wasn't working. He told me we needed to clean the dust on the bottom of the fridge to start the fixing process. Then he charged me extra out of pocket for the cleaning because warranty doesn't cover it. We paid an extra $100 for him to just vacuum the bottom of the fridge, dryer and wash machine. After he cleaned it, all he did was reset the ice settings so the cleansing was completely unnecessary. The fridge still wasn’t fixed
Bailey T,
Left ice maker disassembled in my home for 3+ weeks. Assured me that he knew what he was doing, however, after ordering 6 parts and practically replacing everything that could be replaced, the ice maker STILL DOES NOT WORK. This is after 4 visits, with the last one being 5+ hours. Purchasing the 5 year warranty has definitely not paid off because Sears will do anything in their power to avoid giving anyone a new machine.
Lori G,
