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3060 Clarksville St Reviews
Read reviews from customers who used our services at 3060 Clarksville St
Total reviews
249
Average Rating
4.7/5
Washing machine repair
Once again, Kenny was on time, professional and courteous !!!
Kenneth H,
Fort Towson, OKRefrigerator Issue
Rick was very helpful and professional. He was able to identify the root cause of the issue and resolve it.
Sarah H,
Paris, TXTech Great, AI Bad
Shawn gets the 5 Stars. I'll start by saying the tech was great, he was knowledge able about my dishwasher, and helped resolve our issue. I would call him again, rather than Sears. The service and process was not. This was a fully frustrating process. To start it took forever to find an actual person to speak with to even get the process started on having a tech come to check on my machine. Then the AI thought a tech out of Dallas would be able to reach me on a Friday. Yeah, no. Let's chat about those appointment times, 8 am - 5pm. and that is on a wing and a prayer that they even have a tech who can complete service. We had an appointment that came and went on a Friday, that had to be rescheduled. Then our next appointment as canceled because the AI doesn't know how to accurately schedule an appointment in rural East Texas. Then the AI states that the tech will send a text message 30 minutes before arrival. Well apparently AI can't tell time and he arrive about 5 minutes after I received my text message. Overall, this was entirely too frustrating, and next time I'll think of better questions to ask google before I schedule an appointment. 1 Star for Sears and their AI bot. Since it asked for Shawn's rate, that is the only reason this is 5 stars, since he did a 5 star job.
Allison L,
Sulphur Springs, TXOven issue
Very professional and arrived on time. Immediately diagnosed the issue
Mary V,
Clayton, OKICEMAKER
Kevin was polite and professional and did a great job.
Marlene M,
Wardville, OKDISHWASHER SERVICE CALL THRU AMERICAN SHIELD WARRANTY
Kenneth was very knowledgeable and explained everything in detail. He tested the dishwasher that had flooded the floor when I tried to use it. We just bought another home and I usually dont use it. But I was painting and decided to just get the dishes cleaned quickly. Kenneth explained the plumbing and it is supposed to be attached to garbage disposal, however ours is attached to drain. He even immediately pulled the model number to order a new rinse cap cover which was burnt due to falling at bottom of dishwasher. He was very pleasant, patient and explained everything! He tested my machine completely and said it was old and looks nice however it's not the machine!
Tammy R,
Sulphur Springs, TXGE
It wonderful and technician was great!! I used him again for any problem that we have.
Gary W,
Garvin, OKGreat Service!
Rick was on time and fixed the fridge quickly and was very courteous.
Charlescynt P,
Cooper, TXWasher repaired
He did a good job. He is very nice. He gets the job done. Thank you
Earlbrenda P,
Paris, TXgreat service
He was able to fix my washing machine and was great to communicate with!
Winona R,
Soper, OK