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3060 Clarksville St Reviews
Read reviews from customers who used our services at 3060 Clarksville St
Total reviews
249
Average Rating
4.7/5
Unexpected behavior
Very rude. Didn't explain what was wrong with my stove. He just out the new stove top on and after putting it on notified that the burner was out. After taking out the broken part of the stove he just tossed it into the box and it made a huge crashing like sound. He notified me before leaving that there was little pieces of glass all over the floor that I would have to clean up and left the broken part of the stove here for me to toss out myself.
Olisser V,
Mount Vernon, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1762902810208
Ice machine repair
The technician arrived but had an issue with getting in. After asking him to go to the front he was able to get in. Calls me after says he's diagnosed the issue but cant order parts for this machine? Why, he said he can't even contact Scotsman for parts, I again ask why and try's telling me some of them hide the parts so can't order them.. What.. He told me what the problem is and what part is needed but will not order the parts to complete the job I hired Sears Home Service to do. Very disappointed.
Ken L,
Paris, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748726167559
VERY unpleasant experience.
I have escalated this with GE Customer Support. The technician was extremely unpleasant, almost menacing. Before we could even get started, he asked me to sign an electronic document, of which I could not see the text. Kenneth was visibly annoyed that I requested to see such document and when I asked him to ask his back office to see if they could supply any document I'd sign, he left and slammed the door. My lovely tenant told me that if she'd been there alone she would have e felt very uncomfortable. I have over 40 doors in Lamar County and I would not want this person to atep foot on any of my properties again.
Juli P,
Paris, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1747690300788
Technician
Called for service on 8/7 stamps, AR. Tech came on 8/14. Found needed four parts. Ordered. Be back on 9/11. Earliest appt available. Received a call from Jack can come on 8/28. Wait all day. No show. No call. Called next day and was told appt was cancelled because parts were not in. I received all four parts on 8/16. No one called me to verify parts in or not. Then said I was supposed to call when parts came in. 9/11 came and went. No show. Called the same day and got the biggest nonsense story. Will send tech that night or next day. No show either time. Reason why did not come on 9/11 was not all parts are in. Once again confirmed that all four parts was received on 8/16. No one called to cancel or reschedule or say anything. Tyler finally showed up today 9/25 at 6:00. Left without making sure ovens working. Small oven is still not heating up to set temps. Will continue to use it and confirm that the temperate desired is or isn't being reached. We have 30 days warranty. First notice given that the small oven is still not heating up fast enough and it is not reaching higher temps in 400 degree range. Was told by tech that house number given wasn't working. He was told that a second number my cell number was supplied. He said he didn't have it. Lack of communication between tech and service department.
James F,
Valliant, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1727388298185
fridge repair
Kenny was very friendly and efficient as he completed our fridge repair quickly. He was pleasant and courteous.
Jack H,
Wolfe City, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726100354267
Appliance repair
It has been over a month and my ice maker is still not fixed. They came out to repair it and it still doesn't work. You have spent more trying to fix it than it is worth. I need someone to call me at +19728778028. Your phone service is a joke.
Steven W,
Telephone, TXCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721857375334
Disappointed Customer
I think if he had done a better job the first time he was here, there would not have been a need for a second service call. I don't think what he charged was a fair amount, especially since the water leaking damaged my cabinet. He had me sign a waiver saying he was not responsible for the damage before he would fix the problem.
Pat C,
Powderly, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719265790037
Not the best experience
Not personable. Very adamant and accusatory. Not the best experience I've had with a repair service. If I can choose he wouldn't be welcomed back.
Chase A,
Paris, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699655536182
Technician was rude
The technician (over the phone) informed me before arrival that he would not be able to fix 2 of the 3 issues I reported. First issue because it wasn't completely broken (ok.) Second issue because it's difficult to diagnose and he wouldn't be able to get AHS to cover anything. I spoke with AHS after Kenneths call and they confirmed otherwise. Third issue he said he should be able to work on. The technician arrives and does some basic diagnostics. He confirms 2 of the 3 issues and then tries to pull out the fridge. He only needed rear access for one of the issues. When he couldn't get it pulled out he called AHS and refused to service due to access even though he didn't need access for the primary concern. He blamed this on AHS and refused to tell AHS this over the phone. I asked technician for his managers contact info and he replied "you'll never speak to my manager." I said "excuse me?" And he stormed out of the house and didn't return or tell me he was leaving. He then filed an incomplete / false report with AHS regarding the incident.
John D,
Paris, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697584626492