Appointment Lookup
802-552-4364
3060 Clarksville St Reviews
Read reviews from customers who used our services at 3060 Clarksville St
Total reviews
246
Average Rating
4.7/5
Waste of time
Kenneth was nice and I could tell he wanted to help, but, said even though I had the wiring harness, he didn't know how to install it. I don't understand sending two different men out, that told me they didn't know how to fix the problem. Sears shouldn't take on a company (magic chef)that they haven't been trained to work on
Kathie D,
Sulphur Spgs, TXLong wait for refrigerator repair
The anticipated arrival kept getting pushed back again and again. I spent a whole day waiting - technician finally arrived just after the original arrival time frame. Although he turned off the valve and we hope that will stop the leak in the supply pipe, he was not able to do a repair because "we only do appliances and we don't do plumbing". We will need to start the process again with a plumber.
Alan R,
Paris, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774042155994
Washer repair
Service tech was great but within second load washer was leaking
Laura H,
Sulphur Springs, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1768256102599
Great
Very helpful and on time great technician would use again
John G,
Pattonville, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1747259983181
Dryer repair
Very knowledgeable, professional, friendly, and helpful. Explained what he was doing. Great job!
Mike D,
Reno, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726528697993
M Lowe
Not very personable. I ask him to call when he started to my home, but he refused, he said he was too busy. I had two dogs to pen before he arrived and it is too hot to pen them from 10 to 2 his time. When he arrived, it took both of us two pull refrig out from wall and when he left he did not help push back in place. He would not replace cover on back of refrig said he did not take it off. I had to replace the back and it is hard for me to get up from getting down on my knees and then struggle to push refrig back to wall.
Marion L,
Clarksville, TXCustomer service response - Marion, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690414963636
How frustrating
I was scheduled to have service on my new dishwasher last Thursday, 4/2. Nobody showed up asks when i called the rep told me they couldn't even find my appointment. We rescheduled for today, 4/6, after 3pm. I made notes on the web site i was sent to that i cannot be home until after 3pm. I made another phone call to inform the rep again that nobody can be home until after 3. This morning while i was at work i got a text message that the two was on his way. I called him and he said he could not do anything to change the service time. I do not know how else to say this, but I CANNOT BE HOME UNTIL AFTER 3. I have already had 2 appointments (one which yall lost, one which you ignored my needs) and my brand new dishwasher remains untouched by yall and unusable.
Michelle W,
Arthur City, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775596626510
Unexpected behavior
Very rude. Didn't explain what was wrong with my stove. He just out the new stove top on and after putting it on notified that the burner was out. After taking out the broken part of the stove he just tossed it into the box and it made a huge crashing like sound. He notified me before leaving that there was little pieces of glass all over the floor that I would have to clean up and left the broken part of the stove here for me to toss out myself.
Olisser V,
Mount Vernon, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1762902810208
Ice machine repair
The technician arrived but had an issue with getting in. After asking him to go to the front he was able to get in. Calls me after says he's diagnosed the issue but cant order parts for this machine? Why, he said he can't even contact Scotsman for parts, I again ask why and try's telling me some of them hide the parts so can't order them.. What.. He told me what the problem is and what part is needed but will not order the parts to complete the job I hired Sears Home Service to do. Very disappointed.
Ken L,
Paris, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748726167559
VERY unpleasant experience.
I have escalated this with GE Customer Support. The technician was extremely unpleasant, almost menacing. Before we could even get started, he asked me to sign an electronic document, of which I could not see the text. Kenneth was visibly annoyed that I requested to see such document and when I asked him to ask his back office to see if they could supply any document I'd sign, he left and slammed the door. My lovely tenant told me that if she'd been there alone she would have e felt very uncomfortable. I have over 40 doors in Lamar County and I would not want this person to atep foot on any of my properties again.
Juli P,
Paris, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1747690300788