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3060 Clarksville St Reviews
Read reviews from customers who used our services at 3060 Clarksville St
Total reviews
249
Average Rating
4.7/5
Burner turning itself off
It worked while he was here, but FAILED the next day, same problem….
Gary L,
Powderly, TXUnhappy
While I appreciate the tech's efforts to clarify Sears position on the repair of my dishwasher, his statement was not entirely accurate as to what actually occurred. The screws were out as a result of a different tech's visit in February. (It was a gradual loosening until both screws apparently fell into my dishwasher. ) Therefore, I was stunned to hear him say that the repair was not covered if he had to find/buy the screws. He did find the screws, and hopefully my dishwasher will clean now. Thus, our conversation was more contentious than it should have been, and I am sorry for my part in that—-which brings me to another matter. When I asked to have his supervisor call me re the billing, he said he did not have one. How do customers get issues resolved/discussed? For example, the previous day is when I expected a tech based on my original phone call and appointment I made regarding the problem. Both times that I have called the appointment number the person answering is heavily accented and obviously English is not her first language. The first appointment I made was not noted so no tech showed the day I expected him, which was a totally wasted day for me as I do have a job. When I followed up that day by calling the appointment number line again, another English-is-not-my-first-language person answered and she had comprehension issues. She ignored my repeated requests for someone who had a better command of English. She absolutely ignored my requests—-maybe she doesn't have a supervisor either. However, I did get the appointment the next day. Prior to calling the appointment line though, I called a number that only gave me AI. That was useless. I've been a longtime Sears customer and I hate to see a once respected company come to this. Reading my warranty agreement has been an education. The tone of that agreement is so anti-consumer that I would cancel it if it were not for the threat of harsh penalties. Please consider my complaints.
Kenneth H,
Sulphur Spgs, TXService Call
I was given an 1.5 hours notice that I had to be at a house between 10:00 & 2:00. I had him if he could give me an hour notice because it was a 45 minute drive and I could not wait for 4 hours just for him. He said no so I cancelled the service. I am a custom home builder and I receive delivery notices all the time from vendors via text with updates on when they will be arriving at a job. It is not this hard to be better at communication in the day and age. Need to do better
Craig S,
Honey Grove, TXWaste of time
Kenneth was nice and I could tell he wanted to help, but, said even though I had the wiring harness, he didn't know how to install it. I don't understand sending two different men out, that told me they didn't know how to fix the problem. Sears shouldn't take on a company (magic chef)that they haven't been trained to work on
Kathie D,
Sulphur Spgs, TXLong wait for refrigerator repair
The anticipated arrival kept getting pushed back again and again. I spent a whole day waiting - technician finally arrived just after the original arrival time frame. Although he turned off the valve and we hope that will stop the leak in the supply pipe, he was not able to do a repair because "we only do appliances and we don't do plumbing". We will need to start the process again with a plumber.
Alan R,
Paris, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774042155994
Washer repair
Service tech was great but within second load washer was leaking
Laura H,
Sulphur Springs, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1768256102599
Great
Very helpful and on time great technician would use again
John G,
Pattonville, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1747259983181
Dryer repair
Very knowledgeable, professional, friendly, and helpful. Explained what he was doing. Great job!
Mike D,
Reno, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726528697993
M Lowe
Not very personable. I ask him to call when he started to my home, but he refused, he said he was too busy. I had two dogs to pen before he arrived and it is too hot to pen them from 10 to 2 his time. When he arrived, it took both of us two pull refrig out from wall and when he left he did not help push back in place. He would not replace cover on back of refrig said he did not take it off. I had to replace the back and it is hard for me to get up from getting down on my knees and then struggle to push refrig back to wall.
Marion L,
Clarksville, TXCustomer service response - Marion, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690414963636
How frustrating
I was scheduled to have service on my new dishwasher last Thursday, 4/2. Nobody showed up asks when i called the rep told me they couldn't even find my appointment. We rescheduled for today, 4/6, after 3pm. I made notes on the web site i was sent to that i cannot be home until after 3pm. I made another phone call to inform the rep again that nobody can be home until after 3. This morning while i was at work i got a text message that the two was on his way. I called him and he said he could not do anything to change the service time. I do not know how else to say this, but I CANNOT BE HOME UNTIL AFTER 3. I have already had 2 appointments (one which yall lost, one which you ignored my needs) and my brand new dishwasher remains untouched by yall and unusable.
Michelle W,
Arthur City, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775596626510