4600 S Medford Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
John (
John (
Diagnosis and service rep were effective
Customer service response - Thank you for your review, John! We're glad to hear our diagnosis and service were effective.
Sears Home Services on January 28, 2025
Meredith M
Ricky did a great job, but the repair as a whole was problematic. We had to schedule the repair multiple times b/c it would get scheduled and no one would show. One tech showed on a day we didn’t know there was a appt and before the part arrived. The repair as a whole was disorganized and took a month. We’ve never had this experience with Sears before. I hope it’s not the new normal.
Customer service response - We apologize for the confusion and inconvenience you experienced with the scheduling and repair process; your feedback is invaluable in helping us improve. Thank thank you for bringing this to our attention.
Sears Home Services on June 05, 2024
Rick W
On the visit, The technician asked my wife the same questions as he asked me over the phone. He already knew our answers. He did no diagnositc work. He did not move the frig. The visit was a sham.
Customer service response - Thank you for taking the time to bring this to our attention, Rick. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 05, 2024
Amanda B
Extremely over priced. Tech told me it would cost over $300 for part and over $300 for repairs. I found the part for $31 and found another service to repair for less than half of what Sears was going to. Will never use this service again or recommend it to anyone.
Customer service response - We apologize for the trouble you've faced, Amanda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 17, 2025
Brad H
AI based scheduling and communication only from start to now. No one will return calls to us. Scheduled repairs extended an additional week with no explanation or person available to discuss with. Needless to say, we are unpleased.
Customer service response - We apologize for the trouble you've faced, Brad. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 02, 2025
James A
Technician was good but service was unacceptable took 2 weeks to fix refrigerator I had parts for a week took 2 weeks for them to send technician I have the Home Depot warranty on all my appliances that I’ve purchased through them but I had to find appliance technicians I had to pay nearly$700 for repair and still haven’t been reimbursed my money not very happy!!!
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 22, 2025
Tom B
No problem with the technician. Communication is horrible. You talk to a human being after a few calls and then they send a text saying they will done between 7 and 6. Appointments are a time and place Sears. The worst Communication ever
Customer service response - We apologize for the trouble you've faced, Tom. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 19, 2025
Misty M
Documents infestation had another sears technician out and that’s not what happened at all. The pipes were eroded and leaking the Freon. Which is not due to my fault and you are claiming you won’t cover that under warranty.
Customer service response - We apologize for the trouble you've faced, Misty. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 01, 2024
Hallie G
If you can avoid Sears appliance repair. After talking to five different people and watching my repairman drive past my house twice only to find out that they said that it was already done. Now I've been on the phone for 40 minutes and have gotten nowhere.
Customer service response - We apologize for the trouble you've faced, Hallie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 01, 2024
