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4600 S Medford Dr Reviews
Read reviews from customers who used our services at 4600 S Medford Dr
Total reviews
165
Average Rating
4.6/5
Extremely over priced. Tech told me it would cost over $300 for part and over $300 for repairs. I found the part for $31 and found another service to repair for less than half of what Sears was going to. Will never use this service again or recommend it to anyone.
Amanda B,
Customer service response - We apologize for the trouble you've faced, Amanda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750208870032
AI based scheduling and communication only from start to now. No one will return calls to us. Scheduled repairs extended an additional week with no explanation or person available to discuss with. Needless to say, we are unpleased.
Brad H,
Customer service response - We apologize for the trouble you've faced, Brad. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748915054044
Technician was good but service was unacceptable took 2 weeks to fix refrigerator I had parts for a week took 2 weeks for them to send technician I have the Home Depot warranty on all my appliances that I’ve purchased through them but I had to find appliance technicians I had to pay nearly$700 for repair and still haven’t been reimbursed my money not very happy!!!
James A,
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745363553657
No problem with the technician. Communication is horrible. You talk to a human being after a few calls and then they send a text saying they will done between 7 and 6. Appointments are a time and place Sears. The worst Communication ever
Tom B,
Customer service response - We apologize for the trouble you've faced, Tom. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737350656715
Documents infestation had another sears technician out and that’s not what happened at all. The pipes were eroded and leaking the Freon. Which is not due to my fault and you are claiming you won’t cover that under warranty.
Misty M,
Customer service response - We apologize for the trouble you've faced, Misty. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727837205636
If you can avoid Sears appliance repair. After talking to five different people and watching my repairman drive past my house twice only to find out that they said that it was already done. Now I've been on the phone for 40 minutes and have gotten nowhere.
Hallie G,
Customer service response - We apologize for the trouble you've faced, Hallie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722560452224
Never showed up and used the excuse he couldn’t find my address
Gloria P,
Customer service response - We apologize for the trouble you've faced, Gloria. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722560559185
