5300 San Dario Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jose M
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on June 26, 2025
Daniel O
Following the initial LATE visit at 8pm (once rescheduled already), the technician said he'd be back in one week. There have been 3 subsequent last minute cancellations and reschedules without so much as a courtesy call nor even always getting the courtesy to reschedule. Not a single real person to speak to all AI. Quick to charge, slow to provide any type of service. After going through 4 cancellations in 2 weeks, I can not recommend this junk service to anyone. You bet I will be doing a charge back to my credit card. A shame since the technician seemed nice. Funny enough you have the audacity to provide a number to "solve the issue" without any other option but cancel or reschedule via an automated system. What a joke
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 29, 2025
Enrique R
I wasn't even at home when tech showed up, there was no proper communication on re-scheduled date by Sears. Tech marked issue as checked and completed when he just came, rang the bell and left. Tech got paid for free by LG warranty.
Customer service response - We apologize for the trouble you've faced, Enrique. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 27, 2025
Jose R
Waste of time...they do not service Laredo.
Customer service response - We apologize for the trouble you've faced, Jose. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 24, 2024
Rolando G
Was not able to fix my ice maker
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 26, 2024
Sarah M
Request repair since December 2023 and repair has still not been done as of Feb.14, 2024, called several times no answer, no show for when appointment stated in Jan. 27th 2024. Bad repair service company for contract labor for Sears (Armadillo Appliance in Laredo Texas) Kenmore Washer plug 🔌 even broke off the grounding off plug, and the technician refused to replace 😳 repair and report it on the service call. I need a new washer, that's why I purchased the warranty at the store when it was open.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 06, 2024
Tricia C
My cousin was there when the technician arrived. And I feel disappointed w Sears service. First, The order that I had placed was for my dryer. But the technician’s order was for a stacked washer which I don’t have. I’m not sure how that happened. Second, please provide customer service trainings to your technicians. This is a consistent problem in Laredo and this gentleman, Roberto, was no different. There is an effective way to talk w customers and this needs to be conveyed. His tone was rather hard, somewhat confrontational and to some degree conveyed an unwillingness to do much of anything. Third, he didn’t have diagnostic tools to check my dryer and the vent. This is surprising to me. Is this correct?? Fourth, he told my cousin that based on his visual observations that the dryer was fine, and to get the apartments to check the exhaust that leads out to the open. This just sounds incomplete to me. My dryer gets a vent light alert and a code error sometimes - not all the time - and just isn’t drying well. I called Sears w the hope that there could be a comprehensive assessment of the problem. But I feel like that didnt happen today. Fifth, he still charged $100 plus taxes without doing a diagnostic check on the dryer. Is this correct?? If someone can call me that would be great.
Customer service response - Hi Tricia, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on January 25, 2024