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1601 S Highway 77 Ste E Reviews
Read reviews from customers who used our services at 1601 S Highway 77 Ste E
Total reviews
342
Average Rating
4.3/5
How can I talk to someone, after repair the machine will not spin.
Betty J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719142670258
Professional and respectful. Pinpointed problem with my washer quickly!
Paul J,
Customer service response - Thank you for taking the time to leave a review; we're glad we could identify and resolve the issue with your washer swiftly!
Sears Home Services on 1718966586444
Fast reliable service.
joanna G,
Customer service response - Thank you for your positive feedback on our fast and reliable service! We're thrilled to have met your expectations.
Sears Home Services on 1718935317763
Cynthia G,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1718933564468
The gentleman was very pleasant and informative.
Ester G,
Customer service response - We're so glad to hear you had a pleasant and informative experience with us. Thank you for sharing your feedback!
Sears Home Services on 1718675913232
I am giving are customer Rep Hildalgo 5 stars. He has done a very great job, but when it comes to calling for service and having to go through 3 companies to finally get the service that we need and having to be rescheduled over, over and over again is very disappointing. When he arrived on the May 23 2024 he told us what was needed and he ordered the part for us and it came in the next day. We called to find out when he will be out because he did state that they would be in touch with us in a couple of days and nobody called. Then we got scheduled for May 30 and There was a no show. Finally got ahold of assurant who sent us to Sears, who rescheduled us for June 7th and then rescheduled us again for June 11th. This was a horrible process. After I spoke with the representative at assurant , she assured that she would advise sears of our vacation time from June 1st to the 15th and someone would be out on June 7th but we never saw anything and had to cancel our plans. We only wish communication between these three companies and Lowes was smoothly done And i'm praying that this does not happen again.
Rene P,
Customer service response - We're very sorry for the inconvenience and the repeated rescheduling you experienced. Thank you for acknowledging Hildalgo's excellent service, and we'll work on improving communication between the involved companies to prevent this from happening again.
Sears Home Services on 1718155706145
Great work on the technician, but still waiting on Cinch to approve the work that needs to be done
Tag O,
Customer service response - Thank you for acknowledging the technician's efforts, and we apologize for the delay with Cinch's approval. We're working to get this resolved as quickly as possible.
Sears Home Services on 1717756341894
Tech was very personable. He Explained the repairs being made and shared some insight on the appliance. Showed up in a timely manner and made the repairs quick.
Daniella R,
Customer service response - Thank you for highlighting our technician's professionalism and expertise. We're glad the service met your expectations and appreciate you taking the time to share your positive experience.
Sears Home Services on 1717601405752
Joel M,
Customer service response - Thank you so much for the fantastic 5-star rating, Joel! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1717394725496
Hilarious did a great job. He was prompt, knowledgeable and expertly performed his assigned task.
Marianela P,
Customer service response - A big thank you, Maricela, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1716883829644
