2100 S W S Young Dr Reviews

Sear has been sending their tech to repair my LG fridge since September and they have yet to repair my fridge! They have sent 4 different technicine out, each order the same part. One said it was the wrong but they ordered one part 3 different time. Then they order a different part and ordered that part twice and it still didn't fix it. Last week when the tech came out I was told that the big boss, Rob Gurlock only allotted 30 minutes for him to be out. So the tech ordered the same part and we had to make another appointment fir him to come back today to install it. He wasn't for sure if he fixed the problem or not. I have the home warrenty through American Home Sheild, so that's how I ended up with Sears. AHS would not send someone else to try and fix it, even though I requested another company to come out! I was without a fridge since Sept, I ended up having to purchase a mini fridge to store milk, eggs and cheese because there is a toddler in the house that needed to eat. Sears nor AHS covered the food that had to be thrown away. AHS gave 100.00 on the food but would not cover the total lost, and ofcourse Sears didn't cover anything! Now I have to wait and see if what your techician did today was a fix, if not, I have to make another appointment for them to come back again! This is crazy that I have to go through all this just to get my fridge repaired! If it can't be fixed, and it don't look like it can, let AHS know this so they can replace my fridge ir send someone out that knows what they're doing! Truely the 4 different tech that came to my house do not! At this point, I din't know whose the worse, Sears or AHS, they're both are worthless!

Sears appliance repair - John was great got my filter water services back running with the parts it took. But on another note before this visit and the time before my ice maker was working. The only issue I had was the filter housing to which those parts were replaced 4-16-25. Now that the water is back on my ice maker no longer works. I was told another service fee diagnosing and most likely another part. It seems like all repairs nowadays are just replace parts until the problem is fixed. I am now at about 825.00 in trying to get the filter housing fixed and using the water. That could have went to a new refrigerator. Very frustrated….every service man here would research on the phone trying to determine the problem instead of having the knowledge. . .

The repairman said the condenser went up and it would cost $1000 to replace. That is ridiculous! Why would anyone pay that much to fix an older refrigerator? They can buy a new one for not much more. Or a used one for under a few hundred. I will not use Sears, anymore. $139 wasted.

Technician Mohamed, wasn’t eager to find the cause of the problem. Tenant had to ask him to get the part needed to resolve the issue he stated was the problem. He was in a hurry, a little rude and tried to add a service for $75 that had been done previously on my unit.

Technicians left trash for us throw. When we asked why they weren’t taking the trash, they stated it’s not Sears responsibility which is unacceptable. This is unacceptable, Sears must take trash after repair is complete 😡

Tried calling numerous times to get a pump for a dishwasher, but they never answered.

The repair technician arrived and didn't knock on the door and left while we were inside the house. Had to reschedule and they couldn't come back for almost 2 weeks

Got the oven fixed but I wouldn’t use them again.

Top drawer of freezer doesn't open all the way. We need the technician to come back ASAP.

I had a service repair scheduled for 1140a to 12:10p windows with the "track your technician feature". I pull on my street at 11:37a the technician is leaving my drive way I flag him down he says "sorry I already canceled your appointment". I said it's only 1138a so it was rescheduled. New window 1:10p to 330p, arrival changed again to 4p to 556p. Now it's 745p and my appointment was canceled again. So I have been home 1137a to now with no fixed appliances. Terrible service.