2100 S W S Young Dr Reviews

No live person to speak to. Made an online appointment for Wednesday with a standby window from 8-5. I received a text a 4:00 asking me to reschedule. I rescheduled for Thursday with a window of 8-5 again. By 12:30, no technician called asking about my repair. Website only directs you to online scheduling and AI assist, there is no live person to speak with, and no other customer number to call. The only reason why I called them is because I’ve used them before for my washer. This time, service sucked. I wasted two days waiting for nothing.

Not there anymore.

Service man came out to look at my ac unit was here for hour and a half. He did something to my electric so im home with no electric and he said that some one would be out to fix my electric in 24-48 hours.this service man was throwing his screw drivers and broke one of them and asked if we had another screw driver. I'm sitting in a hot house with no electric. I have fish tanks and a disabled person living in my house and when my family asked about the electric he said it was not his problem and got into his van and left. So I went from my ac not working to ac still not working and NOW no electric. Very unhappy with this service.

My repair was supposed to happen on February 27th. I waited at home, all day, and saw my repair time arrival at approximately 2:30pm. Then nothing. No call, no email. Then I get a text from the wonderful AI garbage to reschedule. Now my fridge has failed completely. It’s blows my mind that on the initial visit and the failed second visit that the people couldn’t come until the very end of the day as if I have nothing better to do with my time than wait and wait with sketchy arrival times. No calls from the tech “I’ll be there in 20 minutes” or any customer courtesy at all. Edit: I am now 7 appointments with no shows or cancellations by Sears. It has been nearly a month without my proper refrigerator and nobody cares. The online agents are powerless and clueless when talked to. They “escalate the issue” which is meaningless. I cannot express this enough: DO NOT ALLOW YOUR WARRANTY COMPANY TO ASSIGN SEARS TO YOUR REPAIRS.

Go somewhere else. I waited all day and they never showed.

They did not get my address right and never called to verify my address

The technician had no personality. Gave off the air that he didn’t really care if he was here. I needed parts for my stove that he couldn’t order for me because it wasn’t in his computer. But he did not take the time to write down any of the parts names or take the time to call Zline for me And help me place the order. The technician was here at the most 10 minutes. That’s a $139 for less than 10 minutes worth of work. I already knew that my burner was out in the oven. All he did was agree and told me to order it myself. Very disappointed, not about the money, but about the help that the technician didn’t offered through the whole process.

They came this morning and called for like ten seconds, not enough time to get to the phone. Did not leave a voicemail and wouldn’t answer my phone calls. I called back within a minute of missing their call. They just said that I wasn’t home (I was) and to call back if I wanted them to come today. Obviously that doesn’t work. I can’t get anybody to answer the phone and so I canceled the appointment and I’m scheduling with a different service provider.

Will not give Sears my business if possible. Service technician never showed up, never reached out or communicated to inform us of any changes. I tried to contact Sears and they no longer have human customer service representatives. The following day they sent an automated email asking if I wanted to reschedule my appointment. It is disappointing if Sears believes this is acceptable customer service. Good luck to you!

U can't talk to a person and when u set up an appointment they do not do what they say. They suck in customerservice