2100 S W S Young Dr Reviews

2 min interaction. I sat there and watch them do a multimeter test and try to charge $130 for a multimeter test. Tech was Sterling not recommended. SCAM.

VERY Poor experience. Did not go to correct location and would not go back out to service HVAC. Customer service not willing to help.

The Sears rep spoke negatively about GE products while on the phone with me as he was heading to our home. He said GE products aren't very good. His efforts to assess the washing machine were minimal to say the least. He ran a cycle without an actual load of laundry inside the machine and when I asked about that he said that if something was wrong it would happen regardless of there being no laundry in the washer. The machine still shakes excessively and makes a high pitched noise during all cycles regardless of laundry load size. He stated I should request an actual GE technician come out to evaluate. He also stated that warranties whether in store or the manufacturer, aren't very good.

Sears was a NO CALL NO SHOW for my appointment. Refrigerator leaking water. I made several attempts to try to reach Sears by phone for an update on arrival time . After the no show Sears had the audacity to send me a text asking how was our service as if a technician had already serviced my refrigerator. No call no show really ??? Furthermore, I checked my email how could you possibly send me a bill when a technician never came to my home. Your technician closed out an order that was never worked and in addition I have a warranty that covers repairs. Someone in your company is untrustworthy!

The guy came and couldn’t do anything. He didn’t fix anything. He said he couldn’t fix it. It’s pretty much a brand new dishwasher. Also you’ll give me an appointment Wednesday from 8 AM to 5 PM. No one showed up and then I got a message the following day saying I missed my appointment but I’ve been in my house sitting from 8 AM to 5 PM on Wednesdays. For you guys and no one showed up. That’s not acceptable at all, but I had to pay $140 today for something he couldn’t fix and he was only at my house for less than an hour. Are We just money hungry?

Terrible!!! I only gave 1 star because a negative was not an option. Our Sears Kenmore Elite refrigerator , the ice maker lasts about 3 years. However, this time it has taken 4 technicians, 4 trips, appointments where we must be available between 8-5, and with each technician the fridge has developed additional issues, to the extent on 8/13/2025, while the tech was working on it there was a loud pop. After which, he install a new compressor and ice maker and then the tech gathered his tools, said give it 24 hours to cool, and he left. Within a few hours we realized the fridge wasn’t cooling. Our attempts to contact Sears Home Warranty have only resulted in promised return phone calls which are continually being bumped back over the course of two days, at this point.

Repair man said he tested after he found a bolt loose on the motor and left. He was there less than 20 min and rushed out the door saying he had other clients he needed to get to! My washer is still not working!

Zero stars** The issue was not fixed, they charged us almost $540.00 It’s been impossible to get ahold of someone for a refund. The one time we finally got through to an actual person, they said they’d issue a full refund. It still hasn’t happened. We weren’t emailed anything stating that and it’s been an absolutely awful experience! So frustrating. Definitely don’t recommend!!

This was awful. The technician left the house and said it was fixed. It wasn’t, same problem occurred on the first load of laundry I did. There was no number to call to get him to come back out. The repair number takes you to AI ASSISTANT named Samantha and is NO HELP. It said there is no representative because they were totally AI then threatened to end the call if I continued to ask for a representative. Had to rebook a new appointment for Monday 8-5 and we will see where this goes. I will NEVER USE THEM AGAIN! . I will update once they come back out for the third time. Update: 7/28- a tried calling the number they left below and it took me right back in the same loop I was in the first time. The service tech came back out a week after the 1st appt. and said the parts they ordered were cheap and gave me a whole story about corporate greed. He then reordered the same Parts and rescheduled to come back out I. 2weeks. . The parts came and they were the exact same parts. Once again they came out and replace the same Parts and once aging it didn’t work…although I made the tech stay here while we tested a load. He said they need to order a different part again and schedule to come back AUGUAT 11. After he left, I got an automated email stating that they are having trouble finding the parts and they would get back to be to reschedule repair. Well, today I got a call from a 3rd party saying they can’t do the repair because they can’t find the parts. I asked about a refund and she said I hadn’t paid for this yet. My response was that I paid 540 for the initial repair and they never repaired the problem. I wanted a refund. She said that’s not her department. A few minutes ago I got an email cancellation for the appointment. This was all scheduled to be rework since they never fixed the problem. Of course now I can’t get a hold of anyone about the refund. I am calling the credit card company to let them work on my refund. I am done with this. I will NEVER BUY FROM SEARS EVERY AGAIN and will certainly not use their home services.

Difficult to get in touch with anyone for a followup on the requested services provided. I spent $1425.20 to get my REFRIGERATOR working properly. It is still not functioning as it should,,at this point I am very FRUSTRATED and DISAPPOINTED with SEARS and it's SERVICES.