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1101 Melbourne Rd Ste 7000 Reviews
Read reviews from customers who used our services at 1101 Melbourne Rd Ste 7000
Total reviews
317
Average Rating
4.7/5
GE Refrigerator Repair
Micah was very professional and did a great job!! Well done
Jonathan W,
Fort Worth, TXFabulous!!!
He is awesome. He's come before and he had a spare ice maker replacement part since the one ordered did t arrive. So wonderful to have ice again!!!! Thanks Micah. You rock (ice cubes)!!!😎
Rosanna S,
Arlington, TXAwesome service!
Tyler showed up on time, with an advance call. He diagnosed, explained the cost, and repaired.
Diana G,
North Richland Hills, TXService
Good Technician Analyzed issues with Threadmill and offered advice for repair.
Ferris W,
Euless, TXExcellent work by Alberto
Quick and excellent knowledge. Very professional and courteous. Your lucky if you get him
Mike B,
Fort Worth, TXTechnician
He was very professional and kind and he was knowledgeable
Dora R,
Fort Worth, TXVery helpful & efficient
Mario, Was very knowledgeable & efficient! It was refreshing visiting with him after being so frustrated with the Sear AI system.
Corio M,
North Richland Hills, TXTimely and Fast Resolution
Came early, replaced capacitor and was on to the next appointment. Great job!
Mg B,
Keller, TXAlberto is the best
Our refrigerator has been broken for 7 months. Sears home warranty has done an absolutely terrible job of having months of canceled appointments and other technicians that didn't know what they were doing. Alberto is the ONLY one in this time that has been able to fix the issue and get our fridge working again. Thank you Alberto! You're the best there is 😁
Jonathan H,
Fort Worth, TXGreat Technician, unacceptable scheduling process
Mario was great and was knowledgeable, very professional and friendly. However, a part was ordered and when it was received, I called to schedule the installation. then within a few hours I got a note that the part was delayed and Sears had rescheduled the appointment. I called and informed the call center that I had the part and needed them to reinstate my scheduled appointment. Ultimately this happened twice more on Friday, on Saturday, on Sunday. Then on Monday at 0700 the appt, was still good at 07:45 the system rescheduled again, I called and they added an appt for Monday afternoon. I waited all day for the repair and then at 5:26 PM I received a text that the repairman was on the way, then 10 minutes later I received another text to tell me the repairman was not able to arrive at my home today. The system rescheduled for today and Mario showed up. The call center and your information system is lacking they kept telling me your system showed I did not have the part, when in fact the UPS tracking number on your site showed the part received on Friday. The system kept canceling my appt as it did not interface with the tracking information. Ultimately, I had to place more than a dozen calls to get the return visit rescheduled and my appt was canceled without any coordination. Bottom line is your scheduling and information system need a major rework and you really need a call center with live people vice the AI scheduling.
Jeffrey R,
Fort Worth, TX