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802-552-4364
1101 Melbourne Rd Ste 7000 Reviews
Read reviews from customers who used our services at 1101 Melbourne Rd Ste 7000
Total reviews
317
Average Rating
4.7/5
technician miscommunication
technician lift without taking a look to my air condition by the time I open the door they're gone.I'm waiting for them all day long I didn't go to work and this is the second time happening technician has my phone number never text me or call me to confirm that he's leaving or anything like that.
Samuel S,
Fort Worth, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1778273978740
Tepair
Dryer still not working , he left without giving me any feedback, I actually didn't know he left, did not approach me to tell me he was finished. Nice young man, but no communication
Nancy M,
Euless, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765235046982
Not impressed
He came, looked and said in halting English. Low on Freon so must buy new freezer, probably Frigidaire. No one can get R-12 anymore.
Neil J,
Bedford, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753738397193
Really bad experience.
Terrible service and poor customer service. Called them so many times but they never seems to fix the problem and wasted a lot of my time. I am very disappointed with this company. Will not recommend to anyone.
Anup R,
Southlake, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752876369905
Please send technician back
Refrigerator STILL IS NOT WORKING!! Maid board was suppose to be changed but refrigerator is still not working
Carl J,
Fort Worth, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740005245380
Outside unit running but still no lt working properly
Collin was nice and worked to get the part added that was said that I needed, but I was not convinced everything was working properly and I was correct. The outside unit has been going all night to try and keep up with the 72° temperature on my thermostat, but the temperature in the house keeps falling it is currently 65° and doesn't go above 65. I really wasn't comfortable in believing my unit was working properly before Collin left, but he assured me that it was. But, at the time due to having my fireplace burning and using electric heaters in the house it wa already 74°in the house. He had to place the unit on 75 to see if it was working. I know that the 20 something degree weather might cause the outside unit come on and run more often (possibly), but if the unit cannot catch up with the temperature in the house wouldn't you agree something else is wrong? What I need is to have your company Determine what is not happening correctly and fix it, please.
Andrette S,
Fort Worth, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1736291663784
worth less
Scheduled to be here between 1 and 5pm but he never showed up! Disappointing that he signed off on being here. "Technician Comments Bosch already replaced icemaker unable to source valve or board The technician comments aren't true, had he shown up at my house he would have known that.
Jeff K,
Bedford, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729901930805
Ask for another Technican
This guy (won't call him technician) didn't even check the inside thermostat said outside condenser had blockage from grass. He cleaned, air still blows hot. Requested another visit and technician says unit has no Freon, found leakage SMH
Kenneth H,
Keller, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1727388355621
House hot!
Need service person to return. Unit still not cooling properly.
Kenneth W,
Fort Worth, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1723240446238
Horrible
He replaced the pump- but failed to put the ring back on so we had to call Sears- wait an additional 3 days to wash clothes. Bad experience!
Jay C,
Fort Worth, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1720647194699