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1101 Melbourne Rd Ste 7000 Reviews
Read reviews from customers who used our services at 1101 Melbourne Rd Ste 7000
Total reviews
317
Average Rating
4.7/5
SERVICE FEEDBACK
TYLER was very pleasant. We believe the problem has been fixed, however it will take about 24 hrs (based on his feedback) to know for sure. What could have been done better it would have been for him to install all the parts removed during the fixing process (drawers). Instead, they were all left off for us to install - had many problems.
Ezequiel P,
Colleyville, TXNancy Moore
William was fantastic! He was very personable. He thought the dryer was fixed, he tried it on the tumble cycle, and that worked. but the timer never moves or turns off on the drying cycle Need another appt. or a new dryer. I've had 5 techs here, this is going on since Mov 5. How can you help?
Nancy M,
Euless, TX1st and 2nd call- LG washer
The first tech came out and replaced our pump- he left without replacing the ring on the washer Marcus returned today to save the day! Thank you
Jay C,
Fort Worth, TXNot Fixed
I don't know how to rate Marc's service, since the Ice maker is still not making any ice. I'm sure he repaired what he thought was the problem, but apparently that wasn't it. Both Marc and the previous technician (Micah) mentioned that it could be a certain water valve, but neither one attempted to replace it. I'd like to get this issue fixed as soon as possible. Please arrange to have someone take another shot at fixing it. Thank you!
Doug W,
N Richlnd Hls, TXGood but could be better
He tried to diagnose but couldn't figure out why my system wasn't cooling like it should.
Farooque S,
Euless, TXMisconnected water lines.
Technician did not correctly attach water supply lines. He attached hot to cold and cold to hot.
Gary W,
Colleyville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1728423677063
Not quite satisfactory.
D. Cleaned it thoroughly but our refrigerator still makes loud noise . Needs further work!
Bernadette S,
Trophy Club, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727560992073
Eh
Nice but changed the price 3x He also didn't do anything major and the warranty wasnt honnored be sears
Campbow C,
Hurst, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1716674639006
Refrigerator still not fixed
after many trips and rescheduled trips the refrigerater thermostat still is not working. Temp is set at 39 degrees and temp is now 34 degrees. Continues to be much colder than what it is set for. Micah was nice and i do not blame him but after 4 or 5 visits it appears no one can fix this problem. we are frustrated. thank you
Billy G,
Colleyville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1699914708230
Needs better customer service
We have been without a dryer for several weeks due to him not ordering the right parts and his poor communication. After this struggle, during the last visit he couldn't get a "nut" off a dryer component stating another $500+ would be needed to cut out parts of the dryer. This forced my warranty company to pay out for replacement (pennies to the dollar) vs repair. Two stars as in-person he seems to be an okay guy. Details Communication: I had 2 days of no shows which per system shows he was confirmed, not sure if issue was on him or scheduling agency, regardless he gave me his direct number during 1st visit and when I texted & called throughout the 2 days to confirm he was coming, I never received a response back. Tried his parent company who said he was confirmed. When he actually showed up on the 4th planned day I confirmed he had been receiving my text/calls just didn't want to respond. Finally 5th planned visit I requested a 30minute heads up. Because of prior no shows I texted & called throughout the morning with no response; I finally received only a 5 min heads up and confirmed he just didn't want to answer my texts/calls. Wrong Parts: During the 1st visit I told him the dryer wasn't working and there was a burning smell. He troubleshooted and got parts for the non-working part but failed to look into the burning smell. On the 4th planned visit (see above) he looked and realized the motor and wire harness were fried delaying the potential resolution another week as he had to order more parts.
Jeff,
Fort Worth, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677699214