Appointment Lookup
802-552-4364
20131 Highway 59 N Reviews
Read reviews from customers who used our services at 20131 Highway 59 N
Total reviews
525
Average Rating
4.7/5
Service & Check-Up
All well done and very professional. We felt comfortable with him and his report.
Ted M,
Humble, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695081361508
Don't Buy Kenmore or other Sears appliances
Short version: all contact with Sears Home Sevices is done online and there is no way to speak to a live person. So the repair which should have taken one day to complete has now taken four days and counting. The tech, Daniel M, replaced the compressor yesterday but missed the fact that the fan is not working despite an error code on the display panel (code "Er rF"). Because of this, it will be at least two more days until the refrigerator is back in working order. Had I been able to speak to someone or even post a problem/comment online on their website or through their bizarre phone system I likely could have had the repair completed in a timely fashion. Instead, the first tech (Robert R) did nothing but diagnose the problem on Monday. He promised to return the next day with parts to effect the repair but he never returned. I had to make a new appointment online for Wednesday and Daniel came and replaced the compressor. And while it seems that he did a good job with that issue, he totally missed the fact that the fan isn't working in the fridge and I *STILL* can't use it. The saga continues and you can be sure I will never buy another Sears product given their level of service.
Paul S,
Humble, TXCustomer service response - Hi Paul, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693517574314
A/C STILL NOT WORKING
We are now a month in without a/c upstairs! First visit tech showed up, checked out unit and ordered a part! Rescheduled for the next week to have said part installed! Y'all canceled because tech called in sick! Rescheduled for the next week to have said part installed! Tech called and said he couldn't do work because his truck had been broken into and he had no tools to complete job! RESCHEDULED for the following week, tech shows up does some work and tells us he has to order part! Goes gets part and then said part is not compatible with our unit! So that was today! Needless to say we are still at a month with no ac upstairs in over 100 degrees weather! It is putting stress on our downstairs unit and running our light bill up! This is unacceptable, we have been customers with y'all for a few Years! We have called over these last couple of weeks to speak to supervisor and the representative will never put one on the phone! I hope whoever reads this is comfortable in their ac home tonight!
Sandra R,
Humble, TXCustomer service response - Sandra, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693265465200
He left our refrigerator not working
He came to replace the ice maker and now the fridge isn't working. It was working just fine before he came. I can't talk to anybody because everything is a recording. The next appt available is 5 days away. All the food will spoil by then.
Kristi D,
Conroe, TXCustomer service response - Kristi, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692309344511
New filter wasn't the issue
Robert came out suggested changing the water filter will fix the issue, we went out to purchase new water filter and the water continues to comes out very slow or not at all.
Brandon B,
Spring, TXCustomer service response - Hi Brandon, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1691265542323