Appointment Lookup
802-552-4364
20131 Highway 59 N Reviews
Read reviews from customers who used our services at 20131 Highway 59 N
Total reviews
525
Average Rating
4.7/5
Bad service
I had an appointment for Monday and the tech showed up and said the part had to be ordered that's understandable. He rescheduled my appointment for Thursday between 8-12. 12:00 came and went had no calls or text messages saying there was any problems. My wife took off of work for no reason. I called and got the Automated call center and couldn't talk to no one. It said my appointment needed to be rescheduled and no explanation. So I rescheduled for Friday (today) between 8-12. I got a message from the tech saying that I was 4th on his list for the day and it was already after 10:30 am. I already knew he wasn't going to make it on time. So I messaged the tech at 1:00pm and asked if he could give me a time of when he might be showing and he said between 1-2. He messaged me at 2 and said he was 30 minutes out. He show and replaced the part on my washer and left. My wife ran a load of laundry and it shut off and gave a code of F-20 and I looked it up and says it's a door latch problem. So now it's still Not Able to run a load of laundry. I'm not happy at all!!!
Eric M,
Humble, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719090013372
Stove
Been a month without a stove. Over six random men (techs) in and out of a home with disabled humans. Still no stove. No help. No cooperation. Awful.
Shara F,
Humble, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707594727158
Horrible
He did absolutely nothing to fix our refrigerator. He left and it's still broken and even louder than before he was here.
April M,
Spring, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705106265321
Not Pleased
It would have been great if Kyle listened to my concern and actually confirm where the leaking was coming from. If water is under the washer how is the water heater leaking. He was short and could not provide a real answer. So hopefully it is the water heater?!
Becky B,
Spring, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697665176988
Ice maker still not working
Ice maker still not working. Getting frustrated that after 5 technicians it is still not working.
Etta D,
Conroe, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697500299220
Poor communication
I called to set up an appointment service for my dryer. The representative told me about this warranty that I could get, how much it pays, the terms of the agreement. However, he failed to mention that once I set up my payment with a debit or credit card, that my card would not be on file for payment once the technician arrived. Which means I would have to call and find out how do I set up the payment for the technician's service. This was a real inconvenience because I work out of town, not having access to a phone or my Debit or credit cards during work hours. Mind you I work at least 14-15 hours a day, they are closed when I get to work and closed once I'm off.
Patrice L,
Houston, TXCustomer service response - Dear Patrice thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697146211944
Nonsense
My refrigerator is still not working. It is notcooling or freezing at all
Rebekah K,
Spring, TXCustomer service response - Dear Rebekah thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973753185
Review
Tech was rude. Said he could not stay to see if it works. It does not same issue
James D,
Conroe, TXCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696542419943
Not a reflection of Kelvin, but of the Company
Worst experience ever. It is absolutely impossible to call or contact the Company in any way shape or form. On a scale of 1 to 5 with 1 being poor service, I would give the company a scale of -10 (NEGATIVE TEN). I would never recommend this company, and would warn everyone to avoid them like the plague.
Paul B,
Humble, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695762119013
Multiple repair visits, (5). No positive results
Im sure the repair technicians are tired of coming out. We are tired too! Same problem and 12 hours later. No ice produced! I was not home but my wife was. It seems the technician was short and tired of coming out and stated what the problem was within moments of being there. Wrong answer! We are tired also of being strung along! Maybe send someone else who realizes we pay a monthly fee to have stuff work or replaced. Does it sound like I'm frustrated?? You would be wrong! Beyond frustrated!
Nolan S,
Porter, TXCustomer service response - Dear Nolan Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695245593804