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20131 Highway 59 N Reviews
Read reviews from customers who used our services at 20131 Highway 59 N
Total reviews
523
Average Rating
4.7/5
Horrible
He did absolutely nothing to fix our refrigerator. He left and it's still broken and even louder than before he was here.
April M,
Spring, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705106265321
Not Pleased
It would have been great if Kyle listened to my concern and actually confirm where the leaking was coming from. If water is under the washer how is the water heater leaking. He was short and could not provide a real answer. So hopefully it is the water heater?!
Becky B,
Spring, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697665176988
Ice maker still not working
Ice maker still not working. Getting frustrated that after 5 technicians it is still not working.
Etta D,
Conroe, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697500299220
Poor communication
I called to set up an appointment service for my dryer. The representative told me about this warranty that I could get, how much it pays, the terms of the agreement. However, he failed to mention that once I set up my payment with a debit or credit card, that my card would not be on file for payment once the technician arrived. Which means I would have to call and find out how do I set up the payment for the technician's service. This was a real inconvenience because I work out of town, not having access to a phone or my Debit or credit cards during work hours. Mind you I work at least 14-15 hours a day, they are closed when I get to work and closed once I'm off.
Patrice L,
Houston, TXCustomer service response - Dear Patrice thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697146211944
Nonsense
My refrigerator is still not working. It is notcooling or freezing at all
Rebekah K,
Spring, TXCustomer service response - Dear Rebekah thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973753185
Review
Tech was rude. Said he could not stay to see if it works. It does not same issue
James D,
Conroe, TXCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696542419943
Not a reflection of Kelvin, but of the Company
Worst experience ever. It is absolutely impossible to call or contact the Company in any way shape or form. On a scale of 1 to 5 with 1 being poor service, I would give the company a scale of -10 (NEGATIVE TEN). I would never recommend this company, and would warn everyone to avoid them like the plague.
Paul B,
Humble, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695762119013
Multiple repair visits, (5). No positive results
Im sure the repair technicians are tired of coming out. We are tired too! Same problem and 12 hours later. No ice produced! I was not home but my wife was. It seems the technician was short and tired of coming out and stated what the problem was within moments of being there. Wrong answer! We are tired also of being strung along! Maybe send someone else who realizes we pay a monthly fee to have stuff work or replaced. Does it sound like I'm frustrated?? You would be wrong! Beyond frustrated!
Nolan S,
Porter, TXCustomer service response - Dear Nolan Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695245593804
Service & Check-Up
All well done and very professional. We felt comfortable with him and his report.
Ted M,
Humble, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695081361508
Don't Buy Kenmore or other Sears appliances
Short version: all contact with Sears Home Sevices is done online and there is no way to speak to a live person. So the repair which should have taken one day to complete has now taken four days and counting. The tech, Daniel M, replaced the compressor yesterday but missed the fact that the fan is not working despite an error code on the display panel (code "Er rF"). Because of this, it will be at least two more days until the refrigerator is back in working order. Had I been able to speak to someone or even post a problem/comment online on their website or through their bizarre phone system I likely could have had the repair completed in a timely fashion. Instead, the first tech (Robert R) did nothing but diagnose the problem on Monday. He promised to return the next day with parts to effect the repair but he never returned. I had to make a new appointment online for Wednesday and Daniel came and replaced the compressor. And while it seems that he did a good job with that issue, he totally missed the fact that the fan isn't working in the fridge and I *STILL* can't use it. The saga continues and you can be sure I will never buy another Sears product given their level of service.
Paul S,
Humble, TXCustomer service response - Hi Paul, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693517574314