Appointment Lookup
802-552-4364
20131 Highway 59 N Reviews
Read reviews from customers who used our services at 20131 Highway 59 N
Total reviews
525
Average Rating
4.7/5
Horrible, unprofessional and incompetent.
The technician failed to address and fix the issue the first time he was sent to the residence. When he was sent again I tried to question what exactly he thought he fixed previously and why he didn't address the main concern and request. Instead of answering a simple question he threw a tantrum and left without addressing or fixing anything again.
Douglas H,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1751329909292
Still broken
He thawed the fridge out but didn't put any of the new parts on. My husband paid for the parts and I feel they should have been installed.
Arthur E,
New Caney, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1750802223636
Apparently didn't fix anything.
Technician came out. Took my payment. Supposedly fixed the issue. The exact same problem recurred in one to two days.
Douglas H,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750368938208
Laziness and Lies
I was very disappointed in my entire experience with everyone involved in this attempt to have my insured appliance fixed by your company. No one followed through with the repair and after dileberately lying to me charged me for my appointment accessment after I had already prepaid my deductible. It could have been fixed easily and cheaply and you simply robbed of me over $800.00 and left it to me to fix it on my own. I should sue you.
Dan T,
Splendora, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739576972160
Washer
Unprofessional.. doesn't know the meaning of "repair" appliances.. disrespectful and very rude. My Washer still doesn't work..
Roberto A,
Splendora, TXCustomer service response - Dear Roberto thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739573215559
No call/no show
I had a confirmed appointment for 10-19; however, no one called or appeared. Subsequently, I received a request from Sears Home Services asking me to evaluate the performance of the service man assigned to repair dishwasher. Since no repair was done, I could not honor that request. In addition, I was forwarded copies of labor agreement charges allegedly signed by me. The signature was definitely not mine.
Donald O,
Conroe, TXCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1729546276783
Technician visit
He showed up more than an hour early . I spoke to him on the phone and asked him to wait for 30 min . He said no . It's not his fault . It's the schedule system that misled me . There was no msg left on my voice mail to call so I could reschedule today . I would love to if possible . Regards
Bruce N,
Porter, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1726695202887
Washing Machine Patchwork Fix -1 week
The technician did not listen to me in regards to the problem with the wash machine. He cleaned it out and stated due to the hose not being properly placed to drain and money in the machine that was the problem. However when he ran the washer before he left… it sounded like a heavy duty lawnmower/ machinery. He stated that was fine.. it's not fine. A week later the machine is still stopping in the middle of the wash cycle, it won't drain. The virtual technician stated the pump was going out… the pump was not replaced by the technician who came to my home. This is poor customer care and service especially since this is the start of school and it is impeding on me preparing my child for the first week of classes with clean clothes.
Michelle H,
Porter, TXCustomer service response - Dear Michelle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723498086328
Sears Service by Technician
Didn't like his service at all and not provided proper feedback what he did on HVAC service.. Would not call him or recommended next time...
Manish P,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721427372766
icebox not working, will not make ice cubes
he reset the icemaker it dropped about six or seven cubes, but it has not dropped any more since then the fridge is not fixed and I need someone to come back out and work on it again
Linda B,
Spring, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719620612860