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20131 Highway 59 N Reviews
Read reviews from customers who used our services at 20131 Highway 59 N
Total reviews
523
Average Rating
4.7/5
No call/no show
I had a confirmed appointment for 10-19; however, no one called or appeared. Subsequently, I received a request from Sears Home Services asking me to evaluate the performance of the service man assigned to repair dishwasher. Since no repair was done, I could not honor that request. In addition, I was forwarded copies of labor agreement charges allegedly signed by me. The signature was definitely not mine.
Donald O,
Conroe, TXCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1729546276783
Technician visit
He showed up more than an hour early . I spoke to him on the phone and asked him to wait for 30 min . He said no . It's not his fault . It's the schedule system that misled me . There was no msg left on my voice mail to call so I could reschedule today . I would love to if possible . Regards
Bruce N,
Porter, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1726695202887
Washing Machine Patchwork Fix -1 week
The technician did not listen to me in regards to the problem with the wash machine. He cleaned it out and stated due to the hose not being properly placed to drain and money in the machine that was the problem. However when he ran the washer before he left… it sounded like a heavy duty lawnmower/ machinery. He stated that was fine.. it's not fine. A week later the machine is still stopping in the middle of the wash cycle, it won't drain. The virtual technician stated the pump was going out… the pump was not replaced by the technician who came to my home. This is poor customer care and service especially since this is the start of school and it is impeding on me preparing my child for the first week of classes with clean clothes.
Michelle H,
Porter, TXCustomer service response - Dear Michelle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723498086328
Sears Service by Technician
Didn't like his service at all and not provided proper feedback what he did on HVAC service.. Would not call him or recommended next time...
Manish P,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721427372766
icebox not working, will not make ice cubes
he reset the icemaker it dropped about six or seven cubes, but it has not dropped any more since then the fridge is not fixed and I need someone to come back out and work on it again
Linda B,
Spring, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719620612860
Bad service
I had an appointment for Monday and the tech showed up and said the part had to be ordered that's understandable. He rescheduled my appointment for Thursday between 8-12. 12:00 came and went had no calls or text messages saying there was any problems. My wife took off of work for no reason. I called and got the Automated call center and couldn't talk to no one. It said my appointment needed to be rescheduled and no explanation. So I rescheduled for Friday (today) between 8-12. I got a message from the tech saying that I was 4th on his list for the day and it was already after 10:30 am. I already knew he wasn't going to make it on time. So I messaged the tech at 1:00pm and asked if he could give me a time of when he might be showing and he said between 1-2. He messaged me at 2 and said he was 30 minutes out. He show and replaced the part on my washer and left. My wife ran a load of laundry and it shut off and gave a code of F-20 and I looked it up and says it's a door latch problem. So now it's still Not Able to run a load of laundry. I'm not happy at all!!!
Eric M,
Humble, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719090013372
Stove
Been a month without a stove. Over six random men (techs) in and out of a home with disabled humans. Still no stove. No help. No cooperation. Awful.
Shara F,
Humble, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707594727158
Horrible
He did absolutely nothing to fix our refrigerator. He left and it's still broken and even louder than before he was here.
April M,
Spring, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705106265321
Not Pleased
It would have been great if Kyle listened to my concern and actually confirm where the leaking was coming from. If water is under the washer how is the water heater leaking. He was short and could not provide a real answer. So hopefully it is the water heater?!
Becky B,
Spring, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697665176988
Ice maker still not working
Ice maker still not working. Getting frustrated that after 5 technicians it is still not working.
Etta D,
Conroe, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697500299220