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20131 Highway 59 N Reviews
Read reviews from customers who used our services at 20131 Highway 59 N
Total reviews
523
Average Rating
4.7/5
Oven repair
The part cost nearly the price of a new stove, so after asking tech support, I decided to just buy a new one. Especially dealing with a 15 year old range.
Josephine B,
Houston, TXTime spent on refrigerator
I am concerned the 14 minutes spent on the refrigerator was not long enough.
Chet M,
Kingwood, TXServer
Great man and great job highly recommended very courteous and respectful
Craig U,
Coldspring, TXCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781824424703
Disappointed
I arrived home following an errand to find Louis sitting on the kitchen floor in front of my stove/oven. I asked what he figured out about the oven's issue of not reaching the set temperature. He responded that he wasn't sure but that he had changed the "igniter" but still couldn't seem to get the burner to produce a sufficient flame (Sears Home Services was contacted due to the oven not being able to reach its set temperature, the burner producing an insufficient flame to be able to reach temperature). He suggested that the gas orifice may be clogged prior to reassembling the oven and leaving without attempting to address or investigate the gas orifice. He also left a large stain on a kitchen rug from what appeared to be possibly grease and debris from the oven parts (I had to get a carpet cleaner to clean the rug). My neighbor saw him leave and asked me what was going on so I told him. He came over, exposed the gas orifice, produced a probe, and cleared the orifice (it was in fact plugged with some kind of debris) and the oven burner does in fact now produce sufficient flame to bring the oven up to itsset temperature. I am disappointed that your technician seemed unwilling to investigate and address what he suspected the real issue was.
James C,
Cleveland, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734748867494
Investigate
Tech wasn't thorough enough. Said if wasn't HVac related issues.
John R,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726006312999
James N Adams 1716 Balsam Spruce Circle, Conroe Texas 77301
My wife was the primary person dealing with the service technician, once he entered our home. She showed him where the dryer was located and explained the problem we were having with it. When he did not immediately find a problem he told her and she let him listen to the recording on her phone, of the noise it was making. He then said that he knew what to repair and thought he had the parts in his truck. She had to leave to go pick up our grandson from school and told him that I was a paraplegic and that I was in the back bedroom, if he needed me. While she was gone, he left without talking to me or leaving a note to tell us what he did. I tried all the phone numbers I had for him and your service, all I got were automated messages and a message box that was not set up. I had to contact American Home Shield to launch my complaint, the dryer is not working properly. We had clothes in it for over an hour and they still were not drying. Also my wife tried to converse with the technician several times and he appeared to be hard of hearing.
James N. Adams,
Conroe, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693007148066
HE NEVER CANE TO MY HOOSE
First of all, they give you a window from 7 to 6 for the technician to come to take a look at your appliances. The day of the schedule appointment, I received a text that the technician was on his way, after an hour and 45 minutes. I received another text that the technician was not able to come, I needed to reschedule, so I rescheduled for the next day, The next day I received the text. The technician was on his way, he was going to arrive at 2pm, another text came in that he will arrive at 4pm, Then I received another text that the technician arrived. seconds later. I received another text " How would you rate your technician?" No one came to my house. I DON'T recommend use this company to repair your appliances Do not use Sears!!!!
Hortensia L,
Houston, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760736561939
Extremely disappointed and taken advantage of.
The whole experience was trying and disappointing. Took multiple phone calls to help us decide how we can handle replacing the glass on the oven door. We found the part on Sears parts and thought we could have a technician replace it. The agent bamboozled us into having a technician come for diagnosis and when asked what happens if he cannot fix the issue, he said that every issue will be fixed. No details about the model or part was taken. The technician arrived very late and did not contact us just before arriving and skipped asking what the issue was. He came and said that the part was not available. He just charged the fees and left. Our charge should be refunded.
Periagaram R,
Humble, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759551454581
Horrible, unprofessional and incompetent.
The technician failed to address and fix the issue the first time he was sent to the residence. When he was sent again I tried to question what exactly he thought he fixed previously and why he didn't address the main concern and request. Instead of answering a simple question he threw a tantrum and left without addressing or fixing anything again.
Douglas H,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1751329909292
Still broken
He thawed the fridge out but didn't put any of the new parts on. My husband paid for the parts and I feel they should have been installed.
Arthur E,
New Caney, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1750802223636