7925 FM 1960 W Reviews
Showing most recent reviews from verified customers of Sears Home Services
K R
The Tech was competent and professional, worthy of 5 stars, but 3 stars are for the price, which was steep. The replacement parts came to $103 but would have been $20 tops online. Labor was $300 bucks for a 1 hour job. I could have bought a brand new drier for a few bucks more than it cost to replace a rubber tension pulley.
Customer service response - We apologize for the pricing concerns, K Rangan. We appreciate your feedback and will review our pricing structure to ensure better value for our customers.
Sears Home Services on January 06, 2025
Jeanette P
Customer service response - Hi Jeanette, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on November 06, 2024
C K
Scheduling system and both technicians are 5 star. Warranty length is unacceptable for extent of repair. Due to the almost non existence of a warranty for a very expensive repair, will not use Sears in the future. Otherwise, Sears would be my go to repair center.
Customer service response - Thank you for your feedback and for recognizing the quality of our scheduling system and technicians. We apologize for any dissatisfaction with the warranty length and appreciate you bringing this to our attention.
Sears Home Services on September 30, 2024
elba K
Tech asked me if there was a code error. The first repair call did not indicate a code. After believing it was fixed, the next day I tried my dryer and immediately something suged and a code F01 was indicated. I called to have someone come back out. Tech indicated that the control board was fried, unable to be replaced as part was no longer available. So, I had no choice but to purchase a new dryer. If there is anyway to secure an adjustment for the first service call that did not address the real issue would be appreciated.
Customer service response - Thank you for sharing your experience, Elba. We understand your frustration and would like to assist further. Please contact us directly to discuss a potential adjustment for the initial service call.
Sears Home Services on August 20, 2024
David L
Repairman came in replace the ice maker and left. Took him 5 to 7 minutes to replace the part. The closed the freezer and left.
Customer service response - Thank you for highlighting the efficiency of our service. We're glad we could quickly resolve your issue.
Sears Home Services on July 25, 2024
jean S
Efficient at his work, but not responsive to questions totally
Customer service response - I apologize if you felt that I was not responsive to your questions. Thank you for bringing this to my attention and for leaving a review. I will work on improving my communication in order to better serve my customers in the future.
Sears Home Services on January 26, 2024
