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7925 FM 1960 W Reviews
Read reviews from customers who used our services at 7925 FM 1960 W
Total reviews
389
Average Rating
4.6/5
This will be the third time that the technician has been out to my home for my air conditioner unit. Today I had an appointment and no one showed up. Very disappointed and frustrated
Clarice W,
Customer service response - Thank you for your feedback, Clarice! We're glad to hear Brian was knowledgeable, polite, and confident.
Sears Home Services on 1780530712760
Marie,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1761612385169
Absolutely the worst and most unprofessional service I’ve ever received. Would not answer questions, would not substantiate knowledge and had zero regard for coverage. Disgusting practices to say the least. Left us with mold and inaccurate temperatures - worthless and complacent technician.
D. D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755659539457
I was very surprised and disappointed with the service provided by Marcos. He was very rude and had an attitude when answering my questions. Even though I reported a dryer needed to be fixed and answered the day before online all the question, he came to my house saying that he was under the impression that a washer needed to be fixed. I spoke by phone with Marcos the day before and explained to him that a dryer needed to be fixed not a washer. I was trying to be respectful while observing Marco’s unprofessional behavior. After this unfortunate incident I had to decide to cancel my policy.
Enelda M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755571403504
I have had a problem with my Jenn Air stove top since April of 2025 Sears, is a terrible company. I have a contract that says. If you can't repair, they will replace, I've had 20 technicians out. They cannot repair and Sears, will not replace I need to get an attorney and see if I can get my Jenn air stovetop, replaced, I've had a contract for over 2 years. They need to honor their contract.Sears need to have a Jenn Air Tech to repair my stove. I am very disappointed with this company.
Pat H,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1755463007024
Julie E,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750375605912
Poor diagnosis, excessive $360 charge to replace a $24 door switch. I will replace myself! Paid the diagnostic fee and sent the tech packing. I looked at their maintenance service. $70/month for 12 appliances with an excessive $100 trip charge and no preventive maintenance. Sears Appliance Repair is no longer a vendor I will be using.
John C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749742357506
Still not fixing
Fabiana S,
Customer service response - We apologize for the trouble you've faced, Fabiana. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749603233034
Siena P,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1749008055985
No way to get hold of Sears on the service…AI assistant can not find the info so it doesn’t let you proceed
Raman C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746603575473
